Microsoft Windows 95-Vista, Microsoft office 95-2000, DELL and HP pc's

THOMAS BOOKER

**** ******* **** ****, ****** Road, VA 23833  H: 804-***-****  C: 804-***-****  Email: ******.********@*****.***

OBJECTIVE

To obtain a help desk/systems administrator related position with an established firm where I can contribute my experience as well as expand my responsibilities in a solid career path.

SKILLS

Strong hands on trouble shooting skills in administering and supporting large numbers of users in a fast paced environment. Highly motivated, hard working team individual with strong technical, customer communication, and training skills.

SOFTWARE

Windows XP Professional, Windows 2000 and NT 4.0 Professional and Server, Novell NetWare v3.x/v4.x, MS DOS, Microsoft Exchange, Microsoft Office NT-2003, PC Anywhere, VERITAS backup software, CITRIX, WIN-VNC software, Report Writer SQL edition, v8.x, v6.x.

EXPERIENCE

SEDGWICK CMS Richmond, VA

IS Consultant 3/2007-10/2008

 Provided support in preparation for conversion to Sedgwick’s JURIS claims system after company buy out.

 Resolved and logged problem tickets in help desk ticketing system.

Comp Management, Inc. Richmond, VA

Help Desk Technician/Systems Administrator 8/1999-3/2007

 Provided administration of NT 4.0, Windows 2000, and Windows XP based desktops and servers.

 Evaluated, tested, and diagnosed third party software and hardware to enhance capabilities.

 SQL server duties, as far as killing processes that slowed production time on claims system.

 Daily management of servers, including problem isolation and resolution.

● Maintained and administered paperless documenting system(EDOCS).

● Set up standard operating systems on desktops and laptops via ghost imaging.

● Set up standard desktops with user login profiles and login scripts.

● Submitted nightly backup jobs for all servers, incremental and differential.

● Patching of data lines on patch panels as well as routers and HUBs.

COX COMMUNICATIONS Chesapeake, VA

Coax Cable Line Installer 6/1998-6/1999

● Run and bury coax cable and install hook ups at customer residences.

AMERICAN EXPRESS Virginia Beach, VA

Senior Collections Agent 10/1997-6/1998

● Collect on high risk debts for American Express.

● Set up automatic dialer and group agents in teams and assign teams times to monitor automatic dialer.

● Set up awards for top collectors daily, weekly, and monthly.

TRIGON ADMINISTRATORS Richmond, VA

Information Systems Technician 8/1996-8/1997

● Submitted nightly backup jobs for all servers, incremental and differential.

● Logged and labeled backup tapes for offsite storage.

● Ran daily jobs using daily tickle book.

● Printed job output of daily jobs and printed checks and other important documents.

CITY HALL Richmond, VA

Senior Computer Operator 6/1996-8/1996

 Responsible for running nightly jobs for the City of Richmond’s various departments and agencies.

 Monitoring of nightly backups and reporting errors to systems administrator.

 Printing of critical and confidential documents.

 Mounting of purged data tapes to record job data.

DIT Richmond, VA

Senior Computer Operator 5/1993-6/1996

 Monitoring of jobs for State of Virginia’s various departments and agencies.

 Mounting of purged data tapes as called for by the system.

 Kept daily logs for shift changes.

 Worked in the tape library doing tape inventory and pulling purged tapes for data recording of jobs.

EDUCATION

NORFOLK STATE UNIVERSITY Norfolk, VA

 Computer Science Major-Course work completed 8/1997-8/1999

KEE BUSINESS COLLEGE Richmond, VA

Computer Repair and Installation-Diploma 8/1991-10/1992

TECHNICAL REFERENCES

Available upon request.

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