Customer Service Assistant

Robyn Kuan

**** **** ******, *.*. Apt. ***

Seatltle, WA 98015

206-***-**** ********@*.**********.***

EDUCATION

University of Washington Seattle, WA

Bachelor of Arts Anticipated June 2012

Major: Speech and Hearing Sciences

Minor: Education, Learning and Society

EXPERIENCE

Shuang Ho Hospital Taipei, Taiwan

Summer Intern, Children’s Speech Rehabilitation Center Summer 2010

Assisted speech therapist in developing treatment programs for children with speech disabilities, including –

• Participated in daily briefing of therapy sessions and treatment plans

• Conducted pronunciation exercises with graphic aids and role-playing activities

• Recorded patient progress and discussed notes with therapists

World Passport, Study Abroad Program Tainan, Taiwan

Office Assistant/Teaching Assistant Summer 2010

• Processed, collated and filed applications and other documents

• Coordinated travel arrangements and communication with parents/custodians

• Organized program schedules and maintained event calendars

• Accompanied students to London on a study abroad program

• Chaperoned students to cultural events and other field trips

Grand Formosa Regent Hotel Taipei, Taiwan

Summer Intern, Communication Summer 2008

• Provided customer service at the concierge desk and the business center

• Presented updates to hotel management on customer feedbacks

National Taiwan University Taipei, Taiwan

Office Assistant, English Department Summer 2007

• Developed Word documents and Excel spreadsheets of the administrative assistants

• Organized files relating to student applications and academic records

VOLUNTEER EXPERIENCE

The Pipeline Project Seattle, WA

Volunteer, Inner Pipeline Refugee Seminar Spring 2010

• Tutored elementary school children of new immigrants

• Conducted after school activities, including board games, dance and sports

SMART (Start Making A Reader Today), an assisted learning program sponsored by the school district of Canyonville, Oregon Canyonville, OR

Volunteer Tutor Sept. 2005 – June 2008

• Weekly tutoring to elementary school children of local school district with reading disability or learning delay

COMPUTER AND LANGUAGE SKILLS

Highly proficient with Microsoft Office applications, including Word, Excel, PowerPoint, FrontPage

Working knowledge of graphic design programs such as Adobe Photoshop CS10 and Photo Impact

Fluent in Mandarin Chinese and Taiwanese dialect

Conversational Korean; currently taking Korean 303

REFERENCES AVAILABLE UPON REQUEST

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