Customer Service Manager

Carol Vultaggio

***** **** **. *. ***********, Fl 33470

561-***-****

***********@*******.***

Education:

• Associate in Crime Scene Technology and Associate of Arts Palm Beach Community College, Lake Worth Florida

o Currently working towards B.S degree at University of Central Florida majoring in Criminal Justice and graduating 05/2011.

• Florida law Enforcement Certification

• Florida CC license

• President list and deans list awards in college

• Girls State runner-up in high school

Management Experience:

• Organized fundraisers for Phi Theta Kappa Honor Society Chapter while working with sister chapters at events.

• Managed funds as treasurer for Army ROTC, Phi Theta Kappa.

• Carried a full course load while serving as chapter officer for Phi Theta Kappa and working 30 hours a week at Publix

• Night time coordinator of stock crew when manager is not present

• Managing of Floral department

• Managing of cashiers and front service personnel on given nights

Employment History:

 Verification Specialist, G4S Compliance and Investigations, Palm Beach Gardens, Fl.

(September 2009- Current)

• Verifications Department provides background screening services for clients who are seeking to either employ or provide security clearances to potential candidates. Verification Specialists contact former employers, references, and education institutions to verify the activity history of candidates. The results of this information is collected into a report, analyzed for discrepancies or derogatory information, and delivered to our clients. Verification specialists interact with information sources via telephone, fax, email, and make extensive use of internet based information resources

 Florist and DSD Clerk, Publix Supermarkets, Wellington, Fl

(August 2008 – November 2009) Manger Sean SanPedro 561-***-****

• Managing floral department as floral clerk I: ordered all products, provided customer service, filling orders when necessary, making arrangements for weddings, proms, as well as every day occasions, making balloon arrangements and center pieces. As a DSD clerk: I ran the backdoor, all product coming in was accounted for by me and also paid by me, all invoices were kept and filed, backdoor security, data input, paid for all product coming in and distribution of invoices to vendors and to corporate accounting, basic accounting for all vendor products, basic secretarial work, and data entry.

 DSD Clerk and Stock Clerk, Publix Supermarkets, Orlando, Fl

(May 2007- July 2008) Manager Patrick Foradori 407-***-****

• As a DSD clerk duties are the same as above. As a Stock Clerk I: Managed night crew, filled all displays, printed nightly reports and counted inventory to input numbers in the computer system, customer service, scanning product with machine

 Office Staff, Publix Supermarkets, Wellington, Fl.

(May 2006- May 2007) Manager Don Maxon 561-***-****

• Manage all cahiers and baggers on given nights, manage cash office and all cash in the store, provide customer service, answer and help all customers when needed, solve any issue within the store when asked or needed, solve customers problems successfully, operate lottery machine as well as the Western union machine.

 Bank Teller, Fidelity Federal Bank and Trust, Loxahatchee Fl.

(May 2005 - May 2006) Manager Linda Bock 561-***-****

• Provide Customer service, manage customers accounts, sell ban products and advertise for new accounts and all banking products, maintain account security, meeting referral requirements for the branch, advertise for new money to come into the bank.

 Office Staff , Publix Supermarkets, Boynton Beach, FL

(January 2005- May 2005) Manager Allen Reddick 561-***-****

• Manage all cahiers and baggers on given nights, manage cash office and all cash in the store, provide customer service, answer and help all customers when needed, solve any issue within the store when asked or needed, solve customers problems successfully, operate lottery machine as well as the Western union machine

• Stock Clerk and Sales Associate, Linens-N-Things, Delray Beach, Fl

(December 2003- August 2004)

• Cashier, Publix Supermarkets, Boynton Beach, Fl.

(February 2002- August 2003) Manager Ed Hardcastle 561-***-****

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