Customer Service Administrative Assistant

Tanicia Brown **** W. Greens Rd., Houston, TX ****7

************@*****.***

Home: 281-***-**** Cell: 832-***-****

Experience WCA, Houston, TX June 2008 - July 2010

Service Dispatcher

Receive incoming telephone calls. Assess and dispatch service calls.

· Assist the field team with call overloads and direction

· Prioritize and determine best available technician to complete job

· Track all service calls and provide service call reporting and metrics to management

· Maintain service call logs and service manuals

· Provide administrative/back-up administrative assistant to Service Supervisor

· Perform other duties requested by managerdaily processing of workorders into invoices, credits when needed,managing Planned Maintenance system for daily assignments of field service PM's on customer units, assisting our Parts Department on incoming calls,UPS shipping and receiving of parts

· Very fast paced, self starter and very dependable

Ihs, Houston, TX March 2008 - May 2008

Data Clerk

The ability to perform document preparation task. Perform scanning task on complex conversions utilizing specialized equipment, high speed equipment and/or flatbed scanning. Strong understanding of imaging quality measurement techniques and process. Understanding and ability to perform data entry, release and packaging functions. Ability to work at a sustained pace to meet production rates while producing quality work.•Scan hard copy files to electronic images, assuring a quality image.

•Perform quality control auditing functions.

•Prepare product for delivery and assure all projected documentation is complete.

•Prepare hard copy records for scanning

•Research, organize and identify incoming data

•Handle retrieval. Check-out and refilling procedures as needed on an immediate basis.

•Organize catalogue, edit, maintain and update various active data sets and database and any other data types determined by the Client.

•Research, organize and interpret all new data coming into the file room or warehouse location for proper identification, cataloguing and coding.

•Maintain and meet all schedules requested by client and maintain internal reports as required by Client and the Project Supervisor.

•Respond to clients inquires in a timely manner.

•Perform other duties (including clerical) as assigned.

The Medothist Hosptial, Houston, TX October 2007 - February 2008

Patient Care Assitant

Performed advanced direct and indirect patient care, under the direction of an RN, as specified in the skills inventory, in a competent manner, according to the needs/age of the patient/population served; assists in planning and implementing direct patient care; documents care provided in patient medical record in accordance with hospital policies/procedures.

2. Assists personnel in meeting patient/family learning needs; maintains communication with physicians and healthcare team members to ensure quality of care.

3. Entered physician orders via computer and coordinates schedules of diagnostic testing; assists patients with written teaching protocols; performs assigned treatments as directed; prepared patients for meals and feed them; performs/assists with baths; maintain patient rooms in orderly fashion; served as Unit Clerk and monitored patients as assigned.

4. Ensured safe care to patients adhering to policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.

Apria Healthcare, Houston, TX June 2005 - September 2007

Medical Records Lead

Responsible for assembling medical records of discharged patients by sorting a variety of medical record forms such as progress notes, physician orders, medical consents, surgical forms, rhythm strips, flow sheets, and documents from external sources in appropriate sequence and in accordance with established procedures.

Pitney Bowes, Houston, TX May 2002 - January 2005

Mail Clerk

Responsible for receiving,; sorting, delivering; incoming mail and assists in processing outgoing mail..

Primary duties and responsibilities include:

Pitches incoming mail into designated mail slots, prepares mail using mail cart and delivers mail on routine twice-day schedule. Documents incoming boxes, requiring signed receipt, and delivers promptly -Assists in walk-up customer service window for customers requiring mail related supplies, building related services, answer customer calls/requests and responds immediately

Education Aldine Sr. High School, Houston, TX

High School - Basics, May 2002

Texas Southern University, Houston, TX

Associates - Basics

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