Customer Service Manager

Theresa V. Rushton

**** ********* ****

Lantana FL. 33462

Home: 561-***-**** – Cell: 561-***-****

SUMMARY OF EXPERIENCE

Proven success in General Office Management, Supervision, Customer Service and Distribution with disciplines within the following areas:

Collections Accounts Receivable Material Planning

Inventory Control Shipping Customer Relation

Payables Purchasing Receiving

Retention/Loyalty Programs Negotiation Techniques Excellent Communication skills

EMPLOYMENT HISTORY

Majestic Greeting Card Company, Inc., Boynton Beach, Fl Nov, 2000 – April 2008

Office Manager

.Managing the efforts of Collections, Invoicing and Reception. Responsibilities included: establishing customer credit limits, monitoring sales and commissions with interim reports to management. Responsible for receivables and posting payables. Also served as the representative for HR and Health Insurance issues. Approved all purchase requisition as well as sourcing and placing purchase orders.

Zicaro’s Inc, Boynton Beach Jan. 1999 – April 2000

Accounts Payable/ Receivables Specialist

Responsible for Collections, Payables, Payroll, Account Reconciliation's and assigning General Ledger account number to invoices.

Joy Insignia, Deerfield Beach, Fl Feb. 1989 – Oct. 1998

Systems Support Manager

Responsibilities included implementation of home grown software for order entry, receivables and invoicing. Maintained sales and commission reporting. Managed Accounts Receivable, Collections and processed credit authorizations as well as creating and reconciling invoices.

Leviton Manufacturing Company, Little Neck, NY Sept. 1973 – Feb. 1985

Assistant Inventory Manager

Responsibilities included maintaining an acceptable level of Finished Goods inventory through eight distribution warehouses. Served as Distributions’ liaison to the Marketing and Purchasing Departments; identifying and planning for trends in the market place. Responsibilities also included Distribution Manifest accuracy and reconciliation. Solved logistic issues and supervised the replenishment of inventory from Manufacturing.

ADDITIONAL

MAS90 – MS Word - MS Excel Knowledge of UPS & FedEx Shipping Programs

References available upon request

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