Customer Service Manager

Rebecca Hassler

PO Box ******

Vancouver, WA ****7

Email ************@*****.*** Cell 541-***-**** _______________________________________________________________________

Reputable and competent professional offers solid moral character, excellent communication skills, trustworthiness and proactive implementation of duty seeking position as Data Entry Clerk, Part-time. Organized and creative self-starter with exceptional problem-solving skills. Quick learner with consistent calm and professional manner and ability to exercise sound judgment.

AREAS OF EXPERTISE

Multi-line phones Budget Development Data Entry Customer Service

METHODOLOGY

Continually pursue continuing education and training keep up-to-date certifications and appropriate knowledge for department

Effectively make hard decisions and change plans for the unexpected

Excellent with various computer programs, skilled quick learner

Maintain accurate records

Budget development and management

CERTIFICATION

Manager and Mid Level Management Courses

WORK HISTORY

Tidewater Barge Lines 12/07 1/12 Dispatcher $48,000 yr

Responsible for the safe and timely dispatching of tug boats throughout the Columbia and Snake Rivers to various grain, petroleum, chip and sawdust elevators. Maintain constant contact with customers to ensure timely arrival/departure of barges.

Tri County Communications 08/02 12/07 Manager $33,000 yr

Responsible for daily operations of the 911 center. Responsible to manage the staff, hire, train, evaluate, discipline and fire. Develop and manage yearly budget. Investigate complaints and effectively resolve problems. Make decisions on equipment upgrades. Work multi-line phones and dispatch 911 calls as needed for shift coverage or high volume time frames.