Technical Manager
Resume:
Tabassum Rahmani
********@*******.***
OBJECTIVE
Looking for an exciting opportunity to expand my experience in Mass Communication. I have various web publishing skills and 10 years of experience in Publishing/ Editing, writing, and Journalism.
SKILLS
Quick learner and expert in writing and editing. Great team player with excellent communication skills. Able to meet deadlines in a timely manner; Problem solver. Has knowledge of Sun Solaris, VERITAS, MS Office, XML, HTML, QuarkXpress, Adobe Acrobat, Adobe Framemaker, Adobe InDesign, vi editor and DITA. Web and computer savvy. Willing to learn new applications if given a chance.
TECHNICAL SKILLS
Dreamweaver QuarkXpress
HTML Adobe PageMaker
XML Adobe Acrobat
Sun Solaris Adobe FrameMaker
vi editor Adobe Illustrator
Microsoft Word Adobe Photoshop
Microsoft PowerPoint Advanced Technical Writing
Microsoft Access Macromedia Flash
Adobe InDesign DITA
TECHNICAL WRITTING EXPERIENCE
Heartland Institute, Freelance Writer,
ITTN, Online, 2007-Present
• Worked with cross-functional team to come with monthly newsletter
• Researched and wrote various articles: FAQ, release notes, tech documentation
• Managed the technical documentation for major and minor releases
• Provided feedback to Product Management about incidents and bugs.
• Planned, wrote, edited and published online documentation written by Technical Support Engineers for both the internal and external websites
• Kept up with latest releases by attending weekly product meetings and providing feedback to coworkers to improve the quality of the technical publications.
• Interviewed support and Sales Engineers to get information of product
• Send in articles for publishing for online publication by deadline
EPRI, Technical Editor,
Palo Alto, CA 2005-2006
• Solved problems that arose by working with clients and vendors as well as managers and coworkers
• Worked closely with international teams to localized the release notes
• Researched reports and edited content as needed
• Compiled release notes for different business unit
• Managed and Published release notes for the external websites
• Gave feedback to Product Management about most common incidents and bugs
• Communicated with clients to perfect reports
• Trained new hires on writing TechNotes
VERITAS Software, Publisher, Knowledge Management Group
Pleasanton, CA, 2001-2004
• Updated technical information and documents when company products were updated.
• Worked with multiple products to produce a variety of technical documentation.
• Learned about new products by working with product managers before product releases to ensure all technical information was correct and up to date.
• Worked with product champions to update external product FAQ sites monthly.
• Wrote documents, whitepapers and TechNotes.
• Created quarterly product newsletters for channel distribution.
• Wrote documentation about procedures used in writing TechNotes in Atlas.
• Extensively used Adobe Acrobat and Framemaker to edit and publish documents.
• Filled out trouble tickets to draw attention to problems and also to encourage enhancements to the system.
• Assisted authors and editors when needed.
• Maintained technical skills by attending in house classes on various products.
• Encouraged Technical Support Engineers to write TechNotes on technical topics.
• Discussed product release information with TechNote authors
• Worked closely with Editors to improve the technical quality of the TechNotes
• Edited and provided feedback on company white papers while working with various coworkers in company
Engage/Adknowledge, UNIX Operations Analyst, Network Operations Center
Palo Alto, CA , 1999-2000.
• Documented the System Administration task for new employees
• Created trouble tickets to escalate system issues.
• Created Solaris systems from scratch with VERITAS Volume Manager.
• Maintained automatic mail messages generated from cron.
• Moved mounted file systems to other servers.
• Added new users and groups using /etc/passwd and /etc/group files.
• Supported all internal network issues (Solaris and Windows platforms), including
all regular system administration duties.
• Updated Internal web site by adding new HTML documentation when needed.
JOURNALISM EXPERIENCE
NBC (WVLA), Master Control Editor
CBS (WAFB), Assistant Reporter
WJBO 1150 AM, On-air Assistant
Baton Rouge, LA, 1996-1999
• Researched, wrote, and edited feature articles for newscasts and publications.
• Helped structure sentences for the News.
• Proof edited (wrote) papers of vivid writers to make it unitonal.
• Assisted reporters in live coverage.
• Proof read for reporters.
• Responsible for gathering information on the web.
• Edited video for the newscast.
• Conducted live interviews on the air.
• Wrote and edited articles for the newscast.
• Edited interviews for live newscast.
EDUCATION
Certification, Mission Valley ROP, Fremont , CA
Major: Computer Graphics Design
BA, Louisiana State University, Baton Rouge, LA
Major: News-Editorial and Journalism
Contact this candidate