Project Manager

JEFFERY KEIGHLEY

*** ***** ***. ***, **********, MI 48040

Home: 810-***-**** | Mobile: 810-***-**** | E-Mail: ****.********@*****.***

PROJECT MANAGER

A turnkey Project Manager with experience across all phases of the PMLC (Concept, Definition, Planning, Implementation & Closing) across the SDLC phases (Inception, Elaboration, Construction and Transition) and excellent understanding of Requirements, Integration, Human Resource, Cost, Risk, Quality, Change and Configuration Management

A first-hand experience in all aspects of IT Project Life cycle as Developer, Business and Project Analyst, Test & Quality Control Lead, Release Manager, and Project Manager in 20 years of an IT career that spread across financial giants like JPMorganChase and First Chicago companies like Henkel, Technicolor, and Ciber.

Diverse industry experience includes Banking & Finance, Utilities, Government and Manufacturing verticals. Successfully applied commonly adopted processes and standards of Project Management in past 14 years of a Project Manager role

A genuine people person, disciplined work ethic and a ‘can do’ personality with a proven record of teamwork, leadership and customer satisfaction by delivering on time, on/under budget, and meeting client commitments with demonstrated ability to motivate team members to exceed established goals

Management experience in project execution methodology, SDLC, PMO, and Infrastructure upgrade

Successfully monitored SLAs, service provider deliverable and commitments, liaison among groups

Core Competencies

Ø Project Management Requirements Analysis Liaison & Team Building

Ø Business & Process Analysis Gap Analysis Change Management

Ø Risk Management Release Management Vendor Management

Ø Root Cause Analysis .Net and Web development PBX and Video Conferencing

Ø Mainframe platforms

Ø IT Services Delivery Competitive Analysis MIS Operations

Ø Application Development PeopleSoft HRMS PeopleSoft Tools 1&2

Ø Microsoft Office Suite Microsoft Project Microsoft Visio

Ø Microsoft PowerPoint

Ø Cisco Oracle Oracle PL/SQL

EXPERIENCE

Absolute Staffing Inc. Glen Allen, VA

2009 – Present

Executive Recruiter

· Senior Recruiter specializing in information technology, healthcare, engineering, human resources, and finance. Accountable for sourcing, screening, and placing candidates.

· Also served as the IT Manager in charge of escalations and incident management

· Also, responsible for assisting clients develop business process innovations with cutting-edge outsourcing services.

· Serve as a mentor to recruiting staff of 25 across North America to assist achievement of corporate goals.

· Worked directly with the President of our division to acquire new business.

TECHNICOLOR Livonia, MI

2007 – 2009

Project Manager

· IT Project Manager for Data Center and site expansion upgrade. This was a 2.5 million dollar project. Supervised all the enhancements to the Data Center. This included the addition of a generator, new UPS installation, complete virtualization of all servers, new core network installation from Nortel to Cisco. Included was entire training coordination with our Cisco vendor to Technicolor staff. Provided weekly status reporting to Upper Management. Accountable for budget and timelines. Manager our service provider contracts throughout the duration of the project.

· Worked and served as escalation point of contact for Network Operations Center (NOC) from provider to provider, to provide a number of services to both customers and non-customers alike.

· Installed a fully layered network. Served as the escalation Manager and vendor point of contact between Cisco and Technicolor.

· Electronics Arts building opening in Redford, Michigan for launch of the video game “Rock Band.” This was a 1 million dollar infrastructure cost. The opening included ordering all the PC’s, setting up a network, installing a phone system, and completing a wireless installation. Responsible for distributing training material to 1,000 users at the facility. Installed timekeeping clocks. Worked with Loss Prevention to install security equipment.

· Provided weekly status reports to upper management of both Technicolor and Electronic Arts.

· Served as the intern Midwest IT Infrastructure Director responsible for Desktop and Infrastructure support.

· Managed a staff of 15 Technicolor staff and 10 Contract staff for Michigan and Tennessee.

Henkel Surface Technologies Madison Heights, MI

2005 – 2007

Project Manager

· Supervised the deployment of the Henkel Management System (HMS) Web Time and Attendance application with a

$1.8million budget and four resources consisting of a Business Analyst and three developers.

· The .Net application was developed in Microsoft Visual Studio and interfaces with PeopleSoft, Oracle v11i and Active Directory.

· Responsible for task assignments, status reporting and billable hours of the resources in Microsoft Project. Performed application reviews and resolved reported issues.

· Managed our vendor contract with Hewlett Packard and Cisco. Served as escalation Manager and customer point of contact.

· Developed test scripts for the Unit, System and Pilot testing phases.

· Developed training materials to be distributed to over 2,300 users within Henkel’s business units.

· Supervised the Active Directory deployment for the Central United States.

$1.2 million dollar budget and 12 resources consisting of Network Engineers and Desktop Support staff

· Responsible for task assignments, line of business training, coordination of the order of deployment throughout the 12 plants affected.

· Project Team responsible for post deployment support, user documentation and training.

· Supervised the National Centralized Printing project. This had a 300K budget with 10 traveling resources provided.

· Supervised the contract with partner RICHO to determine printer usage. Eliminated 80% of local printer corporate wide. Savings of 500K.

· Provided status reports, budget information to all business unit leaders that included the CIO and CFO.

BANK ONE/JPMORGAN CHASE , Detroit, MI

May 1998 – May 2005

Project Manager/Infrastructure Manager

· Managed up to 14 projects derived from service requests by the Lines of Business. The budgets ranged from $10,000 - $1.3million

with a range of 2 – 8 resources per project depending on the size.

· Project requests consisted of deploying new and/or existing software applications to Line of Business workstations.

· Developed Project Scope Documents and Project Cost Estimates and presented them to the Lines of Business to gain their approval.

· Executed all aspects of the project by utilizing a system development lifecycle methodology (SDLC).

· Completed courses for Cost Estimating/Expense Capture, Tactical Resource Management and Change Management Process Overview.

· Managed the SWITCH Project Corporate initiative, which included upgrading existing desktops and laptops from windows 9x to windows 2000 and XP depending on the business request. Managed a team of 25 resources of FTE and Contract resources for the deployment. Provide pre and post deployment support to ensure smooth transition. Posted new workstation documentation to assist customers with the change. Provided problem management scorecard to business unit leaders to measure success of the project.

· Analyzed all reports of the Corporate Trust division and surveyed the recipients to determine which reports could be archived to generation datasets, or deleted, or printed for hard copy filing. This reduction in report processing resulted in a 75% overall savings in monthly printing costs.

· Managed Novell upgrade from 4 to 5 and coordinated testing and deployment schedule.

· Hired originally as Infrastructure Manager in charge of infrastructure and desktop support for Southeast Michigan for campus and branch support. Managed a staff of 20 employees. In charge of hiring, performance appraisals, training, and career development.

Ciber Inc, Dearborn, MI

August 1988 – May 1998

Systems Analyst/Team Lead

· On assignment with First Chicago NBD Bank. Year 2000 Project Manager responsible for Infrastructure and Desktop support for 500 users.

· On assignment with First Chicago NDB Bank. Supervised Global Cash Management Help Desk. This included first and second level call resolution. Provide Service Level scorecards to the business leaders. Created end user documentation for Commercial Banking Software that was published and distributed globally.

· On assignment with Ford Motor Company. Served as a computer operator and support analyst. Provided AS400 support and maintence. Provided end user infrastructure and desktop support to 3,000 users.

· On assignment with Ford Motor Company. Served as a move coordinator for the “Ford 500” project. This included relocating 2,500 users throughout the power train division in Michigan.

· Enhanced job streams to run more efficiently, resulting in shorter runtimes and less resource usage.

· Converted EasyTrieve report generating programs to COBOL II programs.

· Modified CICS programs, online panels and batch jobs. Created reporting functions using Lotus 1-2-3.

MANAGEMENT & TECHNICAL SKILLS

· Project Management:

o PMBOK , Project Management Life Cycle (PMLC), Project Management Office (PMO)

o Forecasting and Budgeting, Scope and Project Cost Estimation

o Tools: MS Project 2007/2003, MS PowerPoint, Clarity, SharePoint, ITMS, Dorf.

· Technical Skills:

o Software Engineering: SDLC, Waterfall, RUP, Web Services, SDM,

o Network Operations Center Management

o Business Analysis: Use Case Analysis, Feasibility Study, GAP Analysis, User Acceptance Testing (UAT)

o Languages: PL/SQL, PeopleTools & PeopleCode, JavaScript, COBOL, CICS

o CASE Tools: MS Visio

o RDBMS / Databases: Oracle 9i, SQL Server 2005, DB2, MYSQL

o Cisco, Nortel, Novell, Microsoft, Lotus Notes

o Reporting Tools: MS-Access, PeopleSoft SQR

o Office Tools: MS Office Suite 2003 (Word, Excel, Access, PowerPoint, Visio)

o Operating System: Windows Vista/XP/2000/ NT, UNIX

o ERP: PeopleSoft Applications, HRMS, HCM, Benefits, Reporting

EDUCATION

Almeda University

Bachelor of Business in Management

Professional Training:

AEP-IT Project Management

PeopleSoft Business Process Design, PeopleTools I & II, PeopleSoft HRMS, PeopleSoft Benefits

Pursuing PMP Certification

Certified Novell Administrator

Microsoft Certified Professional

ITIL Certified

Six Sigma Basic Training

REFERENCES

Robert Knapp VP Information Systems Chase Bank 810-***-****

Peter Nakamura IT Director Information Technology Henkel 949-***-****

Bob Escamilla Network Engineer Technicolor 734-***-****

Rami El-Chafei Infrastructure Manager Canada Cartage 647-***-****

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