Assistant Manager
Resume:
Jason Lowe
Philadelphia, Pa *9139
Phone: 267-***-**** Email: *******@*****.***
Career Overview
Motivated and highly enthusiastic assistant Manager with 6+ years retail experience in a fast-paced environment. Results-driven with proven ability to establish rapport with customers. Over 6 years experience working in diverse retail and customer service environments. Customer-focused retail assistant manager with a solid understanding of the dynamics of the retail apparel and shoe industry.
Core Strengths
Conflict resolution
Strong organizational skills
Creative problem solver
Listening skills
Excellent communication skills
Fast learner
Courteous demeanor
Energetic work attitude
Training development
Cash management
Large cash/check deposits
Inventory control
Accomplishments
Customer Service
Consistently received positive feedback from customers and created repeat business by developing long-term relationships with customers
Handled guest complaints, maintaining a positive experience for all
Sales
Consistently generated additional revenue through skilled sales techniques.
Financial
Compiled inventory lists and worked with store manager for product pricing and special orders.
Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Work Experience
Aaron’s Sales & Lease
Glenolden, Pa
Customer Accounts Manager
December 2009 to present
Provided customer service for an average of 50 calls per hour, answering customer inquiries, solving problems, and providing new product information. Organized daily account strategy reports for the accounts department to track success. Earned management trust by serving as key holder, responsibly opening and closing store. Greeted customers entering the store to ascertain what each customer wanted or needed. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Provided an elevated customer experience to generate a loyal clientele. Guaranteed positive customer experiences and resolved all customer complaints.
Save-A-Lot
Philadelphia, Pa
Assistant Manager
January 2008 to November 2008
Implemented new processes and systems for improving customer service satisfaction. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation. Maintained cleanliness and presentation of stock room and production floor. Assisted customers with store and product complaints. Accurately balanced cash drawer after every shift. Earned management trust by serving as key holder, responsibly opening and closing store.
Discovery Channel Store
King Of Prussia, Pa
Assistant Manager
April 2004 to January 2008
Organized weekly sales reports for the sales department to track product success. Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Accurately balanced cash drawer after every shift. Compiled weekly monetary reports and records for store manager. Helped drive sales goals and achieve monthly quota figures. Handled cash stock and inventory balances. Trained new employees by providing knowledge of specific store tasks and policies.
Blockbuster Video
Philadelphia, Pa
Assistant Manager
June 2002 to April 2004
Successfully acquired an average of 12 new customers per month at an understaffed customer service company, generating a 3% growth in revenue. Greeted customers entering the store to ascertain what each customer wanted or needed. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Provided an elevated customer experience to generate a loyal clientele. Accurately balanced cash drawer after every shift. Logged daily shipped and received orders. Handled cash stock and inventory balances. Trained new employees by providing knowledge of specific store tasks and policies.
McDonald’s Corp.
Philadelphia, Pa
Shift Manager
July 1996 to June 2002
Greeted customers entering the store to ascertain what each customer wanted or needed. Earned management trust by serving as key holder, responsibly opening and closing store. Provided an elevated customer experience to generate customer loyalty. Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation. Compiled weekly monetary reports and records for store managers. Assisted customers with food selection, inquiries and order customization requests. Accurately balanced cash drawer after every shift.
Educational Background
West Catholic High School June 1998
Philadelphia, Pa
General Education
High School Diploma
Bloomsburg University
Bloomsburg, Pa
Business Administration Accounting
No degree
Coursework includes: Speech and Communication, Sociology and Psychology
Related coursework: International Finance, Statistics and Microeconomics
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