Customer Service

Akemia E. Williams

**** ******** **.

Charlotte, N.C. 28216

704-***-**** CELL

**************@*******.***

OBJECTIVE :

Seeking a position in Customer Service where my extensive experience will be further developed and utilized.

EXPERIENCE :

Shands of Jacksonville., Jacksonville, FL

2009-2011

Transporter

Responsible for the safe, timely and accurate transport of patients

Transport patients in wheelchairs, beds, stretchers to patient care areas

Ensure positive patient care customer service satisfaction and adherence to policies and procedures

Comfort Suites., Savannah, GA

2008-2009

Front Desk Clerk/Night Audit

• Responsible for the checking guest in and out in a timely professional manner

• Responsible for processing all payment types according to procedures

• Meet the needs/requirements of guest through extensive follow-up procedures.

• Answer all phone lines, make reservations

• Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.

Standard Parking., Savannah, GA

2006-2007

Customer Service Representative

• Provided customer service to new and repeat customers.

• Maintain daily sales count (cash and credit)

• Cash handling drop box daily.

• Trained and mentored new customer service associates.

• Receipt tally, and monetary countdown daily.

Gaster Lumber and Hardware, Savannah, GA.

2005-2006

Customer Service/ Lead Cahier

• Provided customer service to new and repeat customers.

• Responsible for a team of cashiers.

• Customer Service (Assisting and helping)

• Front line lead.

EDUCATION :

Robert W. Groves High School

1995-1999

High School Diploma

Ashford University

2009-Still Attending

Bachelor of Arts Health Care Administration

COMPUTER SKILLS :

• Microsoft Word, Excel, Access, PowerPoint, Outlook Express.

• Microsoft Windows XP, Vista

• Microsoft Office XP Professional

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