Customer Service Manager
Resume:
April Rena’e Brown
Charlotte, NC 28216
**************@*****.***
Summary of Qualifications
To acquire a position that utilizes my knowledge of office operations and administrative procedures. I have the ability of establishing rapport with individuals on all organizational levels, customer service oriented, exceptional team player and able to work in high paced environments.
Professional Experience
State of NC Clerk of Superior Court, Charlotte, North Carolina
Deputy Clerk 2007-2009
Managed high volume office flow that required frequent deadlines, interoffice coordination and inquiries of the general public. Delegated instructions, executed legal documents with prescribed policies pertaining to juvenile and family court proceedings. Manually executed case management entries, coordinated judge dockets and filed court documents. Coordinated schedules for attorneys, legal aides, and court appointed liaisons, law enforcement officers and court personnel. Maintained decorum and strict adherence to all court regulations during proceedings and maintained key tasks delegated by the presiding Judge. Verified documents submitted to the court and judge for authenticity and legal justification.
Extremely Clean Auto Detailing Plus, Inc., Fayetteville, North Carolina
Human Resource Manager 2005 – 2007
Managed day to day operations, business affairs, contract negotiations and business relationships for new and existing clients. Trained company management and employees in EOC, diversity and safety laws as required by state.
Kingdom Builders Inc, Halifax, North Carolina
Youth Development Coordinator 2002 – 2004
Worked with non-profit organization as after school mentor and program development coordinator. Trained and developed staff and volunteers. Facilitated intervention programs, peer counseling groups, family intervention strategies and at-risk assessments of youth. Worked with several local and state agencies to identify resources for follow up care and long term placements.
Dispute Resolution Center, Fayetteville, North Carolina
Victim Advocate Intern 2001-2002
Scheduled court cases, counseling sessions and various services needed by juvenile offenders. Coordinated interventions, peer mentorships, group building exercises and teen court proceedings. Supervised juvenile offenders in community service projects, managed secure handling of confidential files and developed educational materials on safety. Supervised the security measures and safe environment procedures within the center and drafted summons, applications and various correspondences. Collected fees, provided receipts and managed letter logs received via mail or courier service. Reviewed and edited annual security training requirements of serviced activities.
Education
B.S., Criminal Justice, Fayetteville State University, Fayetteville, NC 2003
Diploma, Douglas Byrd Sr. High School, Fayetteville, NC 1998
References Available Upon Request
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