Electrical Engineer
Resume:
JOHN WILLIS
Summary
I have ** years experience in the electric utility industry. My experience spans control engineering, line design, information technology, special contract billing, revenue protection, energy efficiency programs, and customer services. I hold a degree in electrical engineering from Arizona State University and am a registered professional engineer, electrical, State of Arizona
Skills include:
• Supervision of technical staff,
• Project management
• Technical and business analysis
• Contract negotiations with external customers
• Technical presentations
• Business policy development
EXPERIENCE: SRP (1980-2009)
Manager, Customer Revenue Recovery (9/06-4/09)
Managed 18 employees. The group provides power theft investigation and resolution services, customer bill collection services, non-electric corporate collection services and recovery of corporate damage claims.
Manager, Project Management and Analysis (11/00-9/06)
Managed 38 employees. Managed growth of SRP’s pre-paid metering program, “Mpower”, from 3,000 to 50,000 customers. Developed policies, systems, and processes to manage the pre-paid metering program. Provided consultation to other utilities interested in pre-paid metering through Motorola and Ampy. Managed SRP’s PayCenter operations and expansion program. Provided analysis and studies related to metering, meter reading and billing for SRP Customer Services Department.
Manager, Special Contract Billing (1/00-11/00)
Managed 5 employees. Provided Billing services and contract interpretation for large industrial electric customers as well as municipal streetlight customers.
Customer Service Analyst (2/99-1/00)
Project manager for MDMA (Meter Data Management Agent) and MSP (Meter Service Provider) for New West Energy certification in California. Successfully certified SRP as MDMA in PG&E service territory and as MSP in SCE service territory in California.
Computer Analyst (7/98-2/99)
Developed GIS deployment strategies, proposed and developed GIS/CAD projects for IS clients. Administered geographic data sales to outside entities.
Manager, GIS/CAD Division (12/96-7/98)
Managed 14 employees providing GIS (Geographic Information Systems) and CAD (computer aided drafting) applications and support. The division supports the Corporate GIS database including data translations, custom data extracts, and Intranet viewers. It also provides customer consultation for new applications. Other functions include corporate plotting support, land data licensing, and land data delivery to municipalities.
Manager, Technical Services (12/91-12/96)
Managed 21 employees conducting administrative functions associated with unmetered electrical service, electrical design procedures, construction budget preparation and monitoring, municipal lighting, and utility joint use contract administration, electric service inspections, and customer construction fee development.
Manager, Central Division, Customer Design Services (6/89-12/91) Managed 13 employees conducting consulting, design and administrative functions associated with customer requests for new electric service and existing service modifications.
Customer Power Engineer, (3/86-6/89)
Performed consulting services for SRP industrial electric customers regarding customer service policy, design applications, equipment applications, and construction procedures. Arbitrated and resolved customer conflicts. Negotiated construction agreements for large commercial and industrial customers.
Senior Engineer, Electric System Engineering (7/82-3/86)
Designed supervisory control installations including man-hour and cost estimates, material ordering, bid reviews, and equipment specifications.
Engineer, Engineer Orientation Program (6/80-7/82)
Served four six-month periods in Planning, Power System Analysis, Power Operations, and Engineering.
U.S. NAVY (9/69-9/75)
Nuclear Qualified Electronics Technician and Plant Operator
Operated nuclear reactor control panel aboard a submarine and performed reactor control and safety system maintenance and repair.
EDUCATION: B.S. - Electrical Engineering, Arizona State University, 1980.
Naval Nuclear Power School/Prototype reactor (1/71-2/72)
Naval Electronics Technician A School (1/70-9/70)
CREDENTIALS: Registered Professional Engineer, Electrical, State of Arizona
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