Customer Service Data Entry

Martin R. Williams

Sherman Oaks, CA

Cell: 404-***-****

Email: ***************@*****.***

Objective

To secure a position within the oil and gas industry that can utilize my commitment and enthusiasm for hard work within the industry’s many facets.

SUMMARY OF SKILLS

Excellent at multi-tasking, effective verbal and written communication skills; highly organized and diligent in carrying out responsibilities; self-motivated team player that can work with all levels of an organization; proficient using Celtx, MS Word, Excel, PowerPoint.

EDUCATION

Arizona State University B.A in English, Film and Media Production and Communication minor, May 2012

WORK EXPERIENCE

Arizona State University Tempe, AZ 08/2010-05/2012

Team Facilitator

• Created an environment for “learnable moments” with external professional organizations, sororities, fraternities and students

• Shaped how people respond in an environment that challenges them

• Provided valuable feedback for participants to utilize in their daily lives and professional environments.

• Topics included leadership skills, communication, and trust.

• Developed debrief questions to generate realistic business situations from Team challenge games.

Jemmott Rollins Group Los Angeles, CA 06/2011- 08/2011

Intern

• Coordinated events for South Los Angeles Nonprofit organizations

• Proofread and revised marketing content

Los Angeles Sentinel Newspaper Los Angeles, CA 06/2009- 08/2009

Intern

• Assisted Journalists with reviewing and proofreading articles scheduled for print

• Answered high volume phone calls and scheduled interviews for freelance writers

• Organized daily assignments to ensure efficient and effective customer service to all visitors

VOLUNTEER SERVICE EXPERIENCE

Chrysalis Business Center Los Angeles, CA 03/2006-06/2008

Student Volunteer

• Provided computer lab services to homeless and ex-offenders re-entering the workforce.

• Assisted clients with email content.

• Performed clerical duties and assisted staff with data entry, filing and processing of client’s confidential information

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