Customer Service/Data Entry

BELLFLOWER • CALIFORNIA • *****

562-***-**** • 562-***-****

*********************@*****.***

DEBORAH HAMMESFAHR

OBJECTIVE

Seeking a challenging position in the Customer Service/Data Entry field and a conduit in which I can grow professionally and personally.

SKILLS

A highly motivated individual who is an enthusiastic team-player. A person who demonstrates an optimistic attitude and a strong sense of responsibility with mature demeanor. Possessing the ability to learn quickly and be honest and reliable. Familiarity with high volume of calls in a fast paced environment. Alpha numeric data entry and other manual processes. Experienced in handling confidential paperwork. Solid customer-relations background.

WORK OF EXPERIENCE

11/2006-Current US Bank LaMirada, Ca

Account Processor II

 Knowledgeable of Vicor System

 Successfully complete all jobs by time requested.

 Responsible for extracting remittance payments.

 Processing check and confidential documents.

 Preparing mail, incoming as well as outgoing.

 Heavy alpha and numeric data entry and other manual processes.

9/2003-11/2003 Southern California Automobile Club Costa Mesa, Ca

Call Center Representative

 Excellent Customer Service techniques.

 Handled high volume of incoming calls.

 Assisted customer with their accounts, trouble shooting when necessary with quick resolve.

 Payment transactions and daily documentation.

9/1997-2/2001 Los Angeles County Office of Education Downey, Ca

ParaEducator

 Aided pupils with the use of assistive technology.

 Reinforced instruction to students with learning disabilities, language and behavior problems and various other processes.

11/1999-2/2001 Artesia Ice Company Artesia, Ca

Clerical Assistant Seasonal

 Provided dispatch duties to drivers for deliveries.

 Responsible for typing and filing.

 Handled high volume of calls for orders and basic information.

EDUCATION

Presently Cerritos College Norwalk, Ca - Major: Sociology; Degree in progress

6/1993 Norwalk Adult School Norwalk, Ca - Graduated and received diploma

REFERENCES

Available upon request.

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