SUMMARY I am a single father trying to create a better life for my children and myself. I was just recently working at Sallie Mae. Collecting and advising people with their private credit loans. I am a fast learner, always eager to learn something new. My math, analytical, and problem-solving skills are probably my best strong points. Sometimes in person I appear shy at first, but I am really an easy-going guy that is respectful, honest, and considerate.
WORK HISTORY Collection Specialist (full-time) Sallie Mae 4501 N. Superior Dr. Muncie, IN 765-***-**** Manager: Clint Soden January 2007 to January 2008
Working at Sallie Mae / Private Credit department my responsibilities were documenting, verifying, and processing payments and/or certain forms to alleviate problem accounts. Advising and managing customers with their private credit loans. I had to show good communication skills with customers as well as inter-departmental. And I had to show strong clerical and arithmetic skills. I use FACS and CLASS, both software programs that collect data. I collect on delinquent accounts, advise borrowers of options to manage their loans and play a customer service role.
Doorman/Security Heorot 219 S. Walnut 765-***-****
Manager: John Thornton October 2006 to February 2007
My duties here were “doorman” or “bouncer”. I had to check/verify ID’s, maintaining a non-hostile environment, and cleaning at close of business hours.
Thermoforming Operator Spartech Plastics 1401 E. Memorial 765-***-****
Lead Technician : Jeff Gors July 2002 to September 2005
Had to be responsible for operation, modification, analysis, and managing of a production machine. Included here were data-entry, record keeping, managing packers, and usage of digital measuring instruments, and quite a bit of forklift operation.
Postal Clerk (retired) United States Postal Service (USPS) 1501 S. Clinton Fort Wayne, IN
Supervisor: Ray Rodriguez 260-***-**** February 1995 to May 2001
My responsibilities varied at the post office. I worked with Express/Priority Mail area where I sorted, checked weights, and postage for high priority packages. I also worked the processing of first-class letters.
EDUCATION Graduated Muncie Central High School 1990
REFERENCES: Aaron Vlaskamp Supervisor- Diamond Plastics 759-2270
Nathan Cooper school teacher 287-0793
Angela Mullens collector / Sallie Mae 729-5232
Hobert Smith Team Leader- Spartech Plastics 254-1301