Customer Service Medical
Resume:
Christina A. Reuppel
Herndon, Virginia 20171
E-Mail: ***********@***.***
Objective:
To acquire a position in a business environment which will allow me to both further utilize my skills and acquire new abilities.
Professional Skills:
* Proficient in Microsoft Office Programs * Typing 40 WPM
* Office Coordinating * Training/Management
* Strong Organizational Skills * Goal Oriented
Employment History:
Frontier Airlines, Inc Denver, Co October 2010-May 2012
CSA/CSR Agent
* Answering incoming calls in a timely and professional manner.
* Prioritized checking in passengers with different backgrounds for world travel.
* Providing outstanding customer service to everyone that travels on Frontier.
IOD Incorporated, Richmond, Va January 2009-August 2009
Release of Information Tech
* In charge of the Release of Information (ROI) Department at Johnston-Willis Hospital.
* Responded to patients, lawyers, and physicians requests for medical records.
* Worked in a team based office with large quantity of customer service involvement.
Roush Industries, Henderson, Co March 2008-December 2008
Test Driver
* Test drove prototype cars for pre-production.
* Drove on preassigned routes for an 8-hour shift.
* Wrote reviews and made comments about the car that we drove.
Digistor, Aurora, Co January 2007-January 2008
Scanner
* Scanned medical records into the computer system for Exempla Healthcare.
* Responsible for preparation of daily production reports at the end of shift.
* Made corrections of any mistakes, turned pages, unseeable images and mis-scans.
Denver Health Hospital Authority, Denver, Co August 2005-May 2007
Medical Coder 1
* Abstracted information out of medical records to correctly diagnosis ICD-9 and CPT medical codes for inpatient and outpatient services.
* Maintained daily production logs of current and outstanding charges that needed to be billed to the correct insurance company.
* Involved with team based projects and coordination with Physicians and Nurses.
Infineon-Richmond Technologies, Sandston, Va March 2000-July 2005
Mfg Associate
* Handled and processed silicon wafers that result into computer memory chips.
* Involved in several areas of team based work along with team building.
* Worked in Diffusion and certified on the following equipment including but not limited to AMAT, TEL’S, CFM’S, SVG’S.
Education:
Bryant and Stratton College, Richmond, Va February 2003-June 2003
Medical Coding Certificate
Gateway High School, Aurora, Co August 1992-May 1996
High School Diploma
References available upon request
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