Administrative Assistant Customer Service

Stephanie Henriquez-Gartmann

240-***-**** • *********.********@*****.***

Administrative Assistant and Receptionist

Extensive experience as an Administrative Assistant and as a Receptionist. Exceptional ability to build rapport with customers and employer loyalty.

• Fluent in French and German

• Conversational Spanish

• Well-Organized and Highly Efficient

• Customer-Focused

• Maintain Consistent Demeanor

• “Business-friendly” Personality

PROFESSIONAL EXPERIENCE

Administrative Assistant and Receptionist

Frank Foundation Child Assistance International, Chevy Chase, MD 2003-2011

Responsible for taking care of all of the post adoption reports for adopted children from Russia and sending them back to Russia in time. If the Russian Government did not get them back in time the Social Workers agencies would have lost their license re-accreditation.

Customer Service Representative

National Council of Architecture and Registration Boards 2003-1999

Answer telephone calls from Intern Architects in order to help them document their internship and prepare them for their examination which the board created and from Architects helping them get their licenses from other States as well as in Canada.

Receptionist

FEWS/ARD Inc. 1999-1998

Answering telephone calls • collating monthly newsletters • tracking UPS/Fedex packages

Receptionist

Christmas in April * USA 1998-1997

Typing documents • placing orders from catalogue from the organization • answering phone calls

Receptionist

US Travel/ BTI Americas 1997-1994

Answering telephone calls • canceling hotel/flight reservations • putting airline tickets together and itineraries

EDUCATIONAL BACKGROUND

Commercial Secretarial degree from Europe

GED/High School

Currently: going back to school in getting a Bachelor’s degree

Language skills

Fluent in French and German and conversational Spanish

Computer skills

Windows XP/ Word Perfect/ Excel/ Access Database/ learning Power Point

Typing skills

Tested officially thru MCPS @ 74wpm

Interests

Past Volunteer Work: Past member of the Smithsonian Volunteer Information Agent Specialist team; Duties: provide information of the different aspects of the museum and of Washington DC;

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