Office Manager/Executive Assistant

Felice J. Rosenfeld

**** ******** ******, ******, ** 75252

Tel: 508-***-**** ***************@*****.***

PROFILE

Hard-working, dedicated professional. Highly responsible and a self-starter, with the ambition to succeed in any given environment. Friendly and energetic. Adept at building relationships with customers, vendors and members of the business community.

EXPERIENCE HIGHLIGHTS

Financial, Operational and Administrative

o Managed store operations and sales in multiple retail environments. Rapidly promoted from Sales Professional to Assistant Manager, where responsibilities included assisting with daily operations of stores, cash handling, balancing and reports, daily bank deposits, register, floor sets and merchandising. Maintained daily contact with retailers’ corporate offices for troubleshooting and implementation of corporate plans and requests.

o Served as staff member and Assistant Camp Director at Camp Marion White for five summers. Included providing general administrative support, bookkeeping, records management, cash disbursements, purchasing supplies and coordinating schedules.

o Handled cash, large currency transactions, vault balancing and prepared/verified armored car shipments as Senior Bank Teller and Corporate Money Center Supervisor. Demonstrated attention to detail and trustworthiness.

o Responsible for answering multi-line switchboard, transferring calls to appropriate parties. Greeting visitors, maintaining conference rooms, processing incoming and outgoing mail and deliveries, data entry, ordering office supplies, opening and closing functions for lobby area.

o Proficient PC skills, working knowledge of copier, fax machine and printers. Excellent communication skills. Demonstrated ability to interact with a wide range of people in an open, friendly, customer oriented manner. Ability to work independently.

Planning, Organization and Creative

o Chairperson for Stearns Elementary School’s major fundraiser for six years. Raised over $4000 in donations. Planned and managed all components of the event, including raffle, bake sale and silent auction. Handled monies from ticket sales, enlisted volunteers, scheduled shifts, held committee meetings and served as master of ceremonies. Solicited donations from businesses and managed items contributed for raffle/auction.

o As Yearbook Chairperson for Stearns Elementary School for four years, organized and supervised activities of parent volunteers, communicated with publisher, set and ran meetings, handled promotions and collected payments. Performed photography and designed layouts.

o Acted as co-chair for production of religious institution’s 40th Anniversary Memory Book. Solicited advertisements from local businesses and members, performed design and layout activities, managed logistics and invoicing. Developed flyers and promotional materials.

o Prepared and produced on-air public service announcements for college radio station. Wrote and produced commercials for local and national business accounts. Initiated and implemented public relation campaigns to promote radio station events and contests.

Management, Development and Supervision

o Participated in retail staff hiring, training and scheduling to ensure team met desired corporate image and financial goals. Supervised on-shift staff members, troubleshot and resolved problems.

o Led classroom activities and provided educational instruction in regular, special education and specialist areas. Responsible for assigned students’ lesson plans, homework and testing, as well as adapting teaching methods to meet individual educational needs/abilities. Taught in large group, small group and one-to-one settings.

o As substitute teacher, demonstrated flexibility, leadership and improvisation skills to ensure continuity for students.

Customer Service and Relationship Management

o Provided exemplary customer service to corporate bank customers. Rapidly promoted to Corporate Money Center Supervisor.

o Coached retail staff members on opportunities to interact with customers to increase sales and satisfaction. Identified and developed programs for team motivation. Exceeded store quota during promotions.

o Worked sales floor and responded to customer questions and complaints.

o Developed relationships with and provided daily communication to parents of special education students and advised on progress toward classroom goals.

EMPLOYMENT HISTORY

Special Education Paraprofessional Acushnet Elementary School, Acushnet, MA

Albert Ford Middle School, Acushnet, MA

Town of Acushnet Public Schools, Acushnet, MA (Substitute Teacher)

Herberg Middle School, Pittsfield, MA

Williams Elementary School, Pittsfield, MA Sept. 1999 – Sept. 2010

Staff Member/ Assistant Camp Director (promoted) Camp Marion White Girl Scout Camp, Richmond, MA Summers 1999 - 2004

Assistant Manager/Sales Professional

Petite Sophisticate/Casual Corner, Pittsfield, MA

Deb Shops, Pittsfield, MA Aug. 1992 – Nov. 1999

In-Home Day Care Provider

Self-Employed, Pittsfield, MA Sept. 1990 – Aug 1992

Senior Teller/Corporate Money Center Supervisor Bank of New England West, Pittsfield, MA Cashier/Customer Service

Big Y Supermarket, Pittsfield, MA Aug. 1987 – Aug. 1990

Nov. 1986 – Aug. 1987

Receptionist/Administrative Assistant

LIN Broadcasting, New York, NY Jan. 1983 – Aug. 1986

EDUCATION

SUNY College at Brockport, Brockport NY Communications Major

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