Customer Service Human Resources
Resume:
Joyce Warren
Schiller Park, Illinois 60176
Cell: 847-***-****
*********@*****.***
July 13, 2012
To Whom It May Concern:
I am seeking employment, available Monday through Friday, day shift.
I have extensive customer service skills, worked in a fast paced environment and would like to pursue a new type of career and experience. I will be an asset to your location due to my skills and dedication. Willing to learn and gain experience. My resume follows.
I would like the opportunity to interview for a position or to talk with you to learn more about your opportunities or hiring plans. I would be glad to provide you with any additional information needed.
Thank you for your consideration.
Sincerely,
Joyce Warren
Joyce Warren
9216 Susy Lane
Schiller Park, Illinois 60176
Cell: 847-***-****
Work History
Human Resources Coordinator-Benefits
4/30/10-8/10/11 Schneider Electric/Square D Company
1415 S. Roselle Road
Palatine, Illinois 60067
Manager: Brad Lenhard
Duties for Salaried, Non Union and Union Employees
Process Leave of Absence letters, late notices and payments for North America.
Annual Salary was $45,271.00
Human Resources Coordinator-Employee Direct
1/1/04-4/29/10 Schneider Electric/Square D Company
1415 S. Roselle Road
Palatine, Illinois 60067
Manager: Jim Berry
Duties for Salaried, Non Union and Union Employees
Answer calls daily, provide information to internal and external customers regarding Benefits
Extensity, Employ, ePCN's, Payroll, AmEx, Direct Info and Direct Action
Work with vendors (UHC, Caremark, Delta Dental, etc) to update eligibility
Track all calls through Peregrine
Filing, open and distribute incoming mail
Process new hire offer letters, drug screens, background checks, terminations, economic layoffs,
transfer of product layoffs, position maintenance and all employment status changes
Administer benefits paperwork: Medical, Dental, STD, LTD, Disability Retirement, Pension Calculations, Administer Cobra
Process tuition reimbursements, computer purchase reimbursements,
and other miscellaneous reimbursements
Familiar with SmartStream, ePCN experience
Fill in as General Coordinator as needed
5/1/89 – 12/31/03 Human Resources Coordinator
Square D Company
9522 W. Winona
Schiller Park, Illinois 60176
Last Manager: Brent Roth
Joyce Warren
Duties are for Salaried and Union Coordinated Bargaining Employees
Assist Human Resources Manager with administrative duties:
Filing, typing, open and process incoming mail
Process new hires, terminations, economic layoffs, transfer of product layoffs and all employment status changes
Prepare and process orientation paperwork, make picture ID badges
Initiate and process benefits paperwork: Medical, Dental, STD, LTD, Pension Calculations, Retirement Savings Plan
Administer and coordinate open enrollment annually
Coordinate and maintain workers compensation claims
Administer Cobra
Establish and maintain all confidential files: personnel, workers comp.
Prepare and Track disciplinary warnings
Maintain applicant flow log
Process tuition reimbursements, computer purchases, employee purchases, check requests for donations and other miscellaneous reimbursements
Coordinate Birthday luncheons and other special events
Administer service award program, perfect attendance program and other special projects
Familiar with SmartStream, ePCN experience
Fill in as Switchboard Operator/Receptionist as needed
11/9/88 - 4/30/89 Switchboard Operator/Receptionist
Square D Company
9522 W. Winona
Schiller Park, Illinois 60176
Supervisors: Paul Sroka and Jim Borowski
Multi-line telephone and paging responsibilities
Open and distribute incoming mail
Administrative responsibilities: filing, organizing files, receptionist
Education Samland Institute of Allied Health and Technology-Basic Nursing Assistant Training Program, CPR Certified - Graduated April 2012
Elitte Bartending School - Graduated January 2012
Carl Schurz High School - Graduated 1979
St. Edward Grammar School - Graduated 1975
Mid America School of Cosmetology Graduated - 11/1981
Skills Proficient in Microsoft Word, Excel and some Powerpoint, Web-site,
Excellent organizational, communication and interpersonal skills
Excellent customer service and follow up skills
Expected Salary: $12.00-$15.00 per hour
Joyce Warren
References:
Name Phone Number Address Business Years Known Christine Bochenek 630-***-**** Barlett, Il Schneider Electric 13+
Jennifer Lorek 847-***-**** Elgin, Il Elgin Comm College 9+
Susan Serb 773-***-**** Chicago, Il Schneider Electric 17+
Contact this candidate