Customer Service Representative
Resume:
Jennifer P Yoshida
Rogers, MN 55374
************@*****.***
Career Summary
Detail oriented and devoted professional with strong work ethics and proven problem solving and multi-tasking abilities. Well rounded college graduate with education in Psychology and Sociology, coupled with professional experience in Category Management as well as Data Analysis.
Experience
Kraft Foods, Inc - Eden Prairie, MN
Customer Category Manager Coordinator
2009-present
•Utilizing AC Nielsen and IRI syndicated data to ensure precise payment of client billing invoices.
•Establish and maintain ongoing contact with the local Category Managers as well as key customers and clients.
•Coordinate efforts with the local Category Managers to manage the completion of promotion input for all Corporate Supervalu banners.
•Sole contributor across multifunctional teams for the $5.7 million Supervalu and Shop N Save accounts.
•Expert using Microsoft Office programs Excel, Word, PowerPoint, and Access.
SUPERVALU, Inc - Eden Prairie, MN
Corporate Retail Department Specialist
2008 –2009
•Maintaining close collaboration with assigned category management to ensure accuracy and quality audit of funds and promotions.
•Overseeing client vendor promotion accounts of Supervalu Banner stores.
Category Management Assistant
2006-2008
•Promoting and coordinating product demonstration events at remote retail locations.
•Constructing shelf layouts and Plano grams based on analysis of Nielsen Data and other media gathering sources.
•Inputting and verifying the accuracy of vendor promotions.
•Printing and proofing Weekly Store Ad Planners and other sensitive reports.
•Maintaining vacation tracking and employee payroll records.
Hertz Corporation - Wayzata, MN
Assistant Branch Manager
2005-2006
•Assisting customers with reservations, inquiries, and concerns.
•Ensuring correct processing of payments and resolving billing issues.
•Monthly sales planning, budgeting, and forecasting.
•Management and organization of the office, along with employee/customer conflict resolution.
•Training, development, and motivation of new employees.
Cub Foods - Maple Grove, MN
Produce Specialist, Customer Service Representative
2000-2005
•Promoted from Customer Service Representative to Produce Specialist.
•Stocking shelves with food items and ensuring proper product placement and inventory.
•Assisting customers with inquiries and requests.
•Ordering product and receiving shipment.
•Training and development of new employees.
Education:
University of Minnesota – College of Liberal Arts - Minneapolis, MN
•Bachelor of Arts Degree - May 2005
•Graduated Major - Sociology
•Graduated Minor - Psychology
•Universiteit van Amsterdam, International Study Program
References available upon request.
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