Did payroll entry for 6000 employee company, CSR for utility companies

Barbara Dziombak-Charles

** ***** **

Dover, DE *9904 ************@***.***

Home: 302-***-****

Cell: 302-***-****

Dedicated customer service representative with 30+ years of experience in banking, utility & payroll department settings. Consistently achieve record-high customer & employee satisfaction rankings.

First call resolution and customer satisfaction is the ultimate goal.

Professional Experience

Sharp Energy, Inc. 1/09 to 04/11

Customer Service Representative, 01/09 to 04/11

Worked at front desk receiving & processing payments & inquiries from customers.

Reconciled daily cash draw, applied cash & credit card payments received to customer accounts

Processed daily work orders for billing

Dispatched field personnel to jobs as necessary

Collections

Worked on special projects from Customer Service Supervisor & Director as needed

Set up new accounts working directly with customers & builders

Tidewater Utilities, Inc.

Customer Service Representative, 01/07 to 05/08

Came to the company thru a temporary agency then was hired as a permanent employee.

Customer Service function was moved to corporate headquarters in NJ/

Worked at front desk receiving & processing payments & inquiries from customers.

Reconciled daily cash draw, applied cash & credit card payments received to customer accounts

Processed daily work orders for billing

Dispatched field personnel to jobs as necessary

Collections

Worked on special projects from Customer Service Supervisor & Director as needed

Set up new accounts working directly with customers & builders

Bank of America, Inc.

Customer Service Representative, 03/04 to 06/06

Bank merged with MBNA call center was closed in Dover.

Answered phone at call center

Processing phone payments

Answering customer questions regarding their account & providing product enhancements available to them

Contact this candidate