Customer Service Maintenance
Resume:
Harold G. Allen
Charlotte, NC **269
********@*****.***
CAREER OBJECTIVES:
To obtain a mid-level manufacturing/engineering management position with advancement and developmental opportunities.
EDUCATION:
Masters of Business Administration
University of Phoenix, Charlotte, NC
M.S., Mechanics of Materials, October 15, 1993
North Carolina A&T State University, Greensboro, NC 27411
Thesis: Measurement of Through-the-Thickness Strength of Laminated and 3-D Braided Composites
B.S., Mechanical Engineering, May 1989
North Carolina A&T State University, Greensboro, NC 27411
WORK EXPERIENCE:
Maintenance Team Manager
McCormick and Company, Hunt Valley, MD 21031
April 2010 to February 2012
- Managing and effectively utilizing Total Productive Maintenance (TPM),
Autonomous Maintenance, Key Performance Indicator (KPI) development, an
effective Computerized Maintenance Management System (CMMS) system, and general
improvement in current maintenance programs (PM, lubrication, etc.)
- Supporting and developing McCormick High Performance Work System (MHPWS) teams to
ensure information flow, personnel development, problem-solving, goal setting
and process improvements -all are integral parts of the daily activities
- Developing, coaching and motivating the Preventative Maintenance (PM) team to
achieve results and provide world class customer service
- Planning resources to problem solve and make decisions necessary to perform
all required work in the most effective and efficient manner, leading to work
order/PM completion
- Utilizing Root Cause Analysis, 4M, Plan Do Check Act (PDCA) methodology and
information systems (CMMS, SAP, downtime database) to enable decision making and
performance metric development
- Leading and participating in cross functional problem solving and meetings to
evaluate, develop, document and implement process improvement projects designed
to improve reliability resulting in increased throughput and efficiencies
- Identifying, analyzing, and reducing equipment downtime and repetitive
failures, using PdM as well as ensuring root cause analysis techniques are used to
facilitate problem solving activities
Process Improvement/Engineering Consultant
3M Solutions, Charlotte, NC 28269
January 2009 to March 2010
- Utilizing Root Cause Analysis, 4M, Plan Do Check Act (PDCA) methodology and
information systems (CMMS, SAP, downtime database) to enable decision making and
performance metric development.
- Identifying, analyzing, and reducing equipment downtime and repetitive
failures, as well as ensuring root cause analysis techniques are used to
facilitate problem solving activities.
- Process Improvement and enhancement, Process flow charting and mapping, Lean manufacuring, 5S implementation, Critical path assessment.
Mechanical Engineer / Maintenance Supervisor
Philip Morris, Concord, NC 28107
January 1995 to October 2008
- Managing and effectively utilizing Total Productive Maintenance (TPM),
Autonomous Maintenance, Key Performance Indicator (KPI) development, an
effective Computerized Maintenance Management System (CMMS) system, and general
improvement in current maintenance programs (PM, lubrication, etc.)
- Supporting and developing Philip Morris Production System (PMPS) teams to
ensure information flow, personnel development, problem-solving, goal setting
and process improvements -all are integral parts of the daily activities
- Developing, coaching and motivating the Preventative Maintenance (PM) team to
achieve results and provide world class customer service
- Planning resources to problem solve and make decisions necessary to perform
all required work in the most effective and efficient manner, leading to work
order/PM completion
- Utilizing Root Cause Analysis, 4M, Plan Do Check Act (PDCA) methodology and
information systems (CMMS, SAP, downtime database) to enable decision making and
performance metric development
- Leading and participating in cross functional problem solving and meetings to
evaluate, develop, document and implement process improvement projects designed
to improve reliability resulting in increased throughput and efficiencies
- Identifying, analyzing, and reducing equipment downtime and repetitive
failures, as well as ensuring root cause analysis techniques are used to
facilitate problem solving activities
- Execute capital projects as lead engineer: Manage budget, schedule, and system performance including overall project management, construction management, and start-up.
- Support or lead capital projects from conceptual phases through project close-out including scope development, cost estimation, system design, risk assessment, equipment sizing and selection, procurement, installation, check-out, and start-up.
- Lead maintenance activities for recent and new expansions. Educate, develop, and motivate a manufacturing maintenance work group to achieve required production results. Interface daily with mechanics, production team leaders, and operators. Initiate work requests, methods, operating standards, or training to continuously improve maintenance performance. Prioritize work requests and scheduled work, Coordinate tracking and reporting of maintenance data in accordance with objectives and metrics.
- Lead CI development and ingrain usage in maintenance department. Audit preventive and corrective maintenance work to ensure quality craftsmanship and effective work completion.
- Experienced with high speed making/packaging and bulk processing equipment, interfacing with plant operators, leadership staff, outside vendors, contractors, and engineering firms.
References Available Upon Request
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