Customer Service

ANTWANE JACKSON

PHONE: 310-***-**** E-Mail: ********@**.***

Operations manager with extensive experience-based knowledge of business operational processes, demonstrating solid analytical and team building skills. Customer Service Supervisor managing 3 locations across the country. Currently seeking a position in operations and/or customer service that will effectively utilize all acquired skills and abilities, bringing 6+ years of related professional experience as follows:

KEY STRENGTHS

Multi Tasking

Customer Service Expert

Call Center Management

Sales Support

Staff Development

Collections/AR

Team Building/Leadership

Major Client Liaison

CAREER ACHIEVEMENTS

As a middle management leader at a large collections agency, I effectively implement strategies to curtail profit loss.

Established relationships with new client accounts that would allow for the positive flow of revenue in an efficient manner.

Effectively manage over 100 client accounts whose capacity ranges from Small Businesses to Fortune 500 companies.

Exposed sales representatives to the needs of operations management and trained them on department processes to establish a continuity that stimulated a collaborative effort to efficiently handle new business.

AMERICAN AGENCIES 2003 – 2010

Customer Service Supervisor/Sales Support

Assumed full responsibility for coordinating customer service department with all departments, including management, accounting, compliance, and order processing to facilitate sales growth.

• Supported 25+ Sales Representatives, including training, research, sales assistance

• Maintained all company social media sites including Twitter, LinkedIn, FaceBook, Blogs.

• Assisted in organizing and hosting semi-annual national sales conferences throughout the country.

• Liaison for all major clients

• Supervised 5 Customer service reps in LA, Utah and Hawaii.

• Handled all “supervisor” calls to a happy win-win ending.

• Dealt with debtors assisting in payment processing, verification, skip tracing, and credit bureau reporting.

• Trained new hires

THE BRIDGE CINEMA DE LUX 2001 - 2003

Supervisor - Motion Pictures and Film industry

• Supervised over 30 employees.

• Managed box office cash drawers.

• Maintained the general operations of a large movie theatre.

• Managed employee schedules.

• Trained new hires

EDUCATION & SKILLS

El Camino College – Liberal Arts 1999 – 2001

Skills – All Microsoft Office applications, CUBS collection software, AAOnlineSales.com, Technology savvy.

Contact this candidate