Customer Service Representative

Marie A. Bianco

** ***** ****

Islip, NY *****

Home: ***- ***-****/****: 631-***-****

**********@***.***

OBJECTIVE: To obtain a position where my strong organizational, communicational and mathematical skills can lead to career advancement.

WORK EXPERIENCE:

07/08-Present Access Direct Systems, Farmingdale, NY

Customer Service Representative

• Duties include assisting VP of Operations, Director of Presort Services & Salesperson. Updating reports, analyzing of customer accounts and pricing structure, data entry, closing out and preparing USPS paperwork, updating postal forms, entering purchase orders, creating monthly job numbers, receiving mail, billing, scheduling of mail, daily extensive customer communication,, daily courier contact. Created and presented Annual Reviews for all customers. Handle customer problems & complaints. Restructured customer pricing for 2009 Rate Case,

04/05-07/08 Pitney Bowes PSI, Hicksville, NY

Customer Service Representative

• Duties include, assisting GM in all faucets, updating reports, do quarterly reviews with top 12 customers, created the quarterly review procedures and templates, help put together pricing and contracts for rate cases for 2006, 2007 and 2008, handling customer problems and complaints, transportation issues, updating postal forms, knowledgeable about postal regulations and standards, checking invoices for inaccuracies, account receivable collection calls, reconciliation of postage deposit accounts, constructing emails/letters that go out to customers. Take minutes at weekly staff meetings. Worked on MPTQM Committee, Transportation Changes Committee. Plan and organize Open House, Customer Appreciation Day, Customer Seminar and company picnic and holiday parties. Plan and prepare for trade shows. Prepare quarterly newsletter for customers.

05/04-04/05 Fala DM, Farmingdale, NY

Administrative Assistant/Customer Service Representative

• Duties include updating daily reports, assist VP Director of Operations, Quality Control Manager, Receiving, Production Manager, Salespeople, Billing/Accounting Department, post checks, collection calls, responsible for up keep of postal forms, order supplies, enter Meter Production Logs, take minutes at weekly production meeting, create spreadsheets to maintain checks posted, problems with mail, enter jobs on Production Report, handle customers problems, complaints, pickups, arrange pickups with trucking company, fax, file, construct letters, emails, answer phones.

03/02-05/04 Sunrise Medical Labs, Hauppauge, NY

Data Entry Operator, Accessioner

• Duties included typing of lab work orders, assist managing Data Entry department, open, code and label specimens and lab work orders. Assist management in finding missing work orders, pull special accounts

07/99-03/02 Shoprite, Bayshore, NY

Bookkeeper, Front-end Runner, Customer Service, Cashier

• Duties included counting and handling money, prepared bank deposits, managed cashiers, prepared front-end for next day inspections, completed cashier evaluations, answered phones, handled customers complaints and problems, counted safe.

EDUCATION:

04/03-03/04 Katharine Gibbs School

• Associates Degree in Occupational Studies- Business Administration with a concentration in Accounting.

• President's List all semesters, graduated with perfect attendance

6/82-8/84 Nassau Community College, Uniondale NY

• Associates Degree in Secretarial Science

REFERENCES: Available Upon Request

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