Customer Service Management

RESUME

SUMIT KUMAR

*/**** *** ***** ***.Street-*

Mandoli road Shahdara

New Delhi-110032

Mob - 888-***-****

Email Id – ************@*****.***

CAREER OBJECTIVE

To develop a challenging and successful career in the field of service industry with a competitive environment with tremendous growth where I can innovate and implement my own ideas.

PROFESSIONAL QUALIFICATION

• Post graduate Program in Retail management from CT Institute of Advance Management & Studies in collaboration with RAI (Retailers association of India, Mumbai ) in 2009

For more information visit – www.rai.net.in

ACADEMIC QUALIFICATION

• MSC. In Botany from Dr.B.R.A.niversity Agra(UP) in 2008

• Bsc. In Bio from Dr.B.R.A. University Agra(UP) in 2006

• Intermediate from U.P. Board Allahabad in 2003

• Matriculation from U.P. Board Allahabad in 2001

Work Experience

Since 1st July, 2009 Working With V-Mart Retail LTD, Peeragarhi, Delhi as a Management Trainee.

Working as a SM ( Store manager ) With V-Mart retail Ltd. from jan-2010 till Present.total

exp.3.6 yrs.

Current CTC -- 18k pm

Expected CTC -- above 20k pm.

Job profile:

Managing and motivating staff

Preparing various day to day reports.

Shelf Management & Inventory Management

To work on Ginesys software

Handling all queries of customer & solve it with in short span of time

Organizing Promotional Activities for Enhancing sales

Control the cost to maximize profit

COMPUTER PROFICIENCY

• Basic Knowledge of Computer

• Internet

• GINESYS Retail Software ( till version 10.28.1)

On the level of POS, Promotions, Inventory, Finance & Store Management

Send , receive & making data files.

Prepare data cube through the Oracle

• Primary Knowledge of computer hardware n installation

KEY SKILLS & ATTRIBUTES

• Visual Merchandise

• Retail Product Management

• Store Operation & Designing

• Customer relationship Management

• IT In Retail

PROJECT UNDERTAKEN DURING PGPRM PROGRAM

• Visual Merchandising Assortment plan for Departmental store (Reliance Trends)

• Two-day seminar in Bangalore based on customer Service through RAI

Operating store profitability - by Kumar Rajgopalan ( CEO of RAI, Mumbai )

HIGHLIGHTS OF QUALITIES

• Ability to take up challenging jobs

• Smart working with the best results

• Punctuality

PERSONAL DOSSIER

Father’s Name: : Shri krishan Sharma

Sex : Male

Linguistic Ability : English & Hindi

Material Status : Single

Hobbies : Listening Music, Net Surfing

DATE:

PLACE: New Delhi ( sumit kumar )

Contact this candidate