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Customer Service Administrative Assistant

Location:
United States
Posted:
June 27, 2010

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Resume:

Migdalia Marcano

OBJECTIVE: To secure a general office support position with a strong company.

EXPERIENCE:

Staffmark

Bowne / Warehouse Clerk/ Temporary March, 2010-Current

• Lift boxes up to 60 pounds

• Check books and packages before they go out

• Write up reports on count of distributing order

Fountain at the Manor

Housekeeping / Part Time Jan, 2010 – May, 2010

• Maintaining all public areas clean

• Sweeping, moping, dusting, waxing

Hudson News Distributors

Customer Service Clerk (TEMP) August 2009 – October 2009

• Invoiced orders for books to be shipped by truck at a timely manner so that the Books will arrive as promised to Airport stands

• Example book to be shipped to JFK, LaGuardia Airport also all Hudson news stands

• Typed all backorders of books that were not available to us for future references

• Faxed unavailable book orders to another book company so that with one more alternative they might be able to deliver the book to the customer

• Filing, faxing and answering phones

• Closed all completed orders

Maxim Color Technologies (MCT) New York, NY

Receptionist/Administrative Assistant June 2008 – January 2009

• Handled all telephone communications for clients and potential customers

• Prepared invoicing for advertising and publishing firms

• Reconciled daily bank deposits

• Procured of office supplies for the entire office

• Scheduled domestic and international shipments via courier service

• Facilitated office/building maintenance with contractors

Europatex, Inc., Jersey City, NJ

Accounts Receivable Clerk November 2007 – April 2008

• Prepared and process domestic invoicing

• Communicated with sales customers via telephone

• Collected payments for delinquent accounts

• Scheduled domestic and international shipments via courier service

• Coordinated orientation and training of new employees

• Assisted in showroom sales of home furnishings; e.g. fabric and trimmings

Accountemps, Jersey City, NJ

Accounts Receivable Clerk January, 2007 - September, 2007

• Coordinated daily bank deposits

• Established effective processes to handle phone collection of overdue accounts, generating invoices and statements

• Performed traditional accounting functions

• Provided analysis of Swatch Watch inventory

Pension Board - United Church of Christ, New York, NY

Accounting/Data Entry Clerk March 1990 – August 2006

• Posted all contributions to members’ retirement and benefit accounts

• Inputted cash receipts into Excel spreadsheet

• Provided auditors with verification of information relating to members’ retirement and benefit accounts

• Collected payments for delinquent accounts

• Updated employee’s salary records twice yearly

• Entered proxy ballots for Board of Trustees’ annual meetings

• Coordinated orientation and training of new employees

EDUCATION: Dickinson High School, Jersey City, NJ

High School Diploma

COMPUTER MS - Word, Excel, Outlook, Windows, Internet Explorer, AS/400, QuickBooks,

SKILLS: MAC (Apple), Great Plains, Type: 40 wpm

LANGUAGES: Bilingual: English/Spanish

PROVE IT SCORES:

Test Name: Data Entry 10 Key [Onscreen]

Elapsed Time: 00:01:18

Field Accuracy Percentage: 92% - 37 out of 40

Keystrokes per Hour: 9427

Keystrokes Accuracy Percentage: 98%

Adjusted Keystrokes per Hour: 9238

Test Name: Data Entry Alpha Numeric [Onscreen]

Elapsed Time: 00:03:52

Field Accuracy Percentage: 90% - 36 out of 40

Keystrokes per Hour: 7636

Keystrokes Accuracy Percentage: 99%

Adjusted Keystrokes per Hour: 7559



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