Daunte Marie Slettebak-Sabre Travel Agent

Ms. Daunte Marie Slettebak

**** **** ******** ****, #****

Tempe, Arizona 85283

1-206-***-****

Job Objective: Travel Agent or Reservations Sales Agent

Clerical:

• Excellent listening and communication skills.

• 6yrs Reservation Sales, Receptionist and Call Center Agent experience.

• Inbound/Outbound Sales, Business Writing, Composition, Charting and Travel Scheduling.

• Various Software, CRT Systems, E-mail and Internet Scheduling experience.

• A/R, A/P, Billing, Coding, Scheduling, Data Entry, Heavy Phones, Typing, Fax, File and Copy Work.

Technical:

• Booked and sold Corporate, Leisure and Group Travel Packages. Including air, hotel and cars.

• Operated multi-line and reservation phone systems for client satisfaction.

• Operated various software programs such as Apollo, Sabre and System One, MS Word, Power Point, Publisher, Page Maker and various CRT Systems and Outlook.

• Processed cash deposits, check and credit card transactions and book-keeping duties.

• Retail Sales, B2B Sales, Telemarketing, Marketing, Call Center Sales, Advertising Sales.

• Cashiering, Inventory and Sales Presentations.

Client Relations:

• Greeted, directed and answered questions for customers by phone and in person.

• Scheduling and processing customer reservations, sales and ticketing duties.

• Marketing and Advertising, Public Relations, negotiations and problem solving duties.

• Customer Service and disarming techniques and public relations training.

• Airport CSR, Reservation Sales Agent, Help Desk Agent, Ticket/Gate Agent, Bag Claim Agent, Ramp Agent, Provisioning Agent and Inflight Agent.

Experience:

Fulltime Student, DeVry University, Bellevue Campus, BA Degree, Technical Management/Tourism. And Master Degree in Human Resource Management. Transfer to Mesa, Az. Campus. 10/10-present, GPA 3.00.

CNA-Nurse And Home Health Agent, Seattle, Wa. 7/03-6/10, CNA, NAR Nursing Lic. Wa. State. (Catholic Community Services, Maxim Healthcare, Valley Hospital, Evergreen and Eagle Healthcare)

Reservations Agent/CSR, Bellevue, Wa. 12/98-8/99 (Hopelink-MSC Transportation)

Airport CSR, Reservations Agent, Inflight Agent, RNO, PHX, SEA, 10/88-4/95. Airport Reservations Agent, Ticket Counter, Gate Agent, Airport Help Desk Agent, Ramp and Provisioning Agent. (America West Airlines, Mark-air Airlines, American Airlines)

Education:

BA Degree in Technical Management and Human Resources, DeVry University, Mesa Campus, 10/10-prest, GPA 3.00.

Basic College Course Work, Mesa Community College, Mesa, Az., 1/09-6/09, GPA 4.00.

RDA Lic# Wa. State, Dental Services, Everest College, Renton, Wa., 7/06-5/07, GPA 4.00.

Diploma, MAA, Front Office Administration, Pima College, Renton, Wa., 8/05-2/06, GPA 4.00.

CNA Lic# Wa. State, Nursing Program, Renton Technical College, Renton, Wa., 4/03-8/03, GPA 3.00.

Certificate, Desktop Publishing and Computers, Lake Washington Technical College, Kirkland, Wa.,6/96-3/97, GPA 4.00

Diploma, Airport and Travel Services, International Air Academy, Vancouver, Wa., 5/88-7/88, GPA 3.00.

AA Degree, Advertising and Graphic Design, Seattle, Wa., 9/84-6/86, GPA 3.00.

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