Customer Service Manager

Location:

Salary:

11.00 per hr

Posted:

April 16, 2012

--------------------------------------------------------------------------------

Carol Olberding

Dubuque, Iowa 52001

Career Objective

To obtain a challenging position in customer service or administrative assistant role utilizing

my keen organizational, interpersonal and leadership skills.

Education

South Eastern Academy of Travel Tourism

Kissimmee, Florida

Diploma: 1988

Northeast Iowa Technical Institute

Peosta, Iowa

1984 - 1985

Work Experience

Front Desk Manager October 2010 - Present

Mainstay Suites, Dubuque, IA

Customer Service Representitive, February 2007 - October 2010

Hampton Inn, Dubuque, IA

Cashier October 2009- February 2010

K-Mart, Dubuque, IA

Customer Service Representitive, November 2006 - August 2007

Swiss Colony

Guest Service Representative, 2003 - 2006

Dubuque Greyhound Park and Casino, Dubuque, Iowa

Front Desk/Guest Service Manager, 1991 - 2003

Days inn Dubuque, Dubuque, Iowa

Front Desk/Guest Service Representative, 1990 - 1991

Holiday Inn, Dubuque, Iowa

Front Desk/ Guest Service Representative, 1989 - 1990

Ramkota Inn, Sioux Falls, South Dakota

Special Skills

• IBM System HIS Hotel Systems

• American Airlines SABRE?System

• NCR 2251

• IBM

• All office equipment (fax, copiers, calculators, etc.)