Project Manager Management

SRINATH BELUR, B.Sc., M.E., P.M.P

** ********* ***** • Scarborough, Toronto. ON – M1C3N4 • Tel: 416-***-**** (M) 416-***-**** (H)

************@*****.***

Astute practitioner of project/product management, project finance control and budgets, client engagement & service delivery; Thought leadership in best standards, practices and process re-engineering/restructuring of IT Asset Management(ITAM),contract/procurement/vendor management functions in private/public sectors; Experienced in international markets by general management skills with P/L responsibilities, business development/operational tasks; Proficient and successful in due diligence/feasibility studies for off-shore JV/MoU set-up for technology transfer and off-shore manufacturing; Wide spectrum career spanning diverse industries as Banking / Financial Services, Telecommunication , Transaction automation / Payment processing, Manufacturing, Commercial IT, Aerospace/Defense (India), and Government of Ontario.

• Seasoned IT manager experienced in application development, application integration and distributed main frame host inter-face and back end systems.

• Successfully managed end to end application development/ enhancement/support/solution(s) clients under constraints of scope/cost/schedule/quality/risk/resource/assumptions/issues/SOW/SLA /OLAs.

• Successfully managed globally dispersed cross-functional and virtual teams in fulfillment of project objectives, chartered scope and Integration plans.

• Conversant in current technology platforms – Client-Server/Internet/Network technologies/Windows/Java/.Net/ Joint /Rapid application development/Prototyping/Proof of concept/Extreme Project Management.

• Demonstrated understanding of PMBOK/ PMP/ SDLC/ SEI-CMM/ ISO /ITIL/ SOX/ Six Sigma.

• Strong hands-on situational leader, coaching, problem solving, consulting; Entrepreneurial, innovative, dynamic team player, skilled negotiator, persuader and conflict manger.

PROFESSIONAL EXPERIENCE

Infrastructure Technology Services (ITS), MGS, Government of Ontario Mar 2010 - Jun 2011

The Ministry of Government Services is the sheet anchor of Ontario public service with an important role in the delivery of government services to the people of Ontario and is responsible for the government's workforce, procurement, and technology resource of the order of $500MM. The goal of Contract Management initiative was to establish a contract management structure that supports the business requirements of a growing organization while putting processes in place to support short & long-term planning, optimization of vendor portfolios, regulatory compliance, capacity creation and knowledge management.

Senior Project Analyst/ Project Manager

Reporting to the Program Manager/Director, lead high performance team of 35, consisting of procurement leads, contract administrators, financial analysts, SME’s and business consultants across 10 branches of ITS for timely delivery of the chartered project deliverables.

Standards / Frame works Share point, UML, .NET, J2EE

Software systems Oracle Financials , Remedy, state of art contract management tools

Achievements Established best of IT Asset Management (ITAM) business practices resulting in efficient service management/delivery with restructured /reengineer ed acquisition/contract management processsess;Corporate business clients can now make accurate decisions while driving change; Corpo- rate finance are armed with a bird’s eye view of IT balance sheet and compliance commitments all through the year.

• Directed effective and efficient conduct of research of Ontario Public Service (OPS) practices, industry trends/best practices and elucidated gaps with the current state of ITS Procurement and Contract Management.

• Directed identification, segmentation and fulfillment of stake holder engagement and communications.

• Productively managed extension of scope of Contract Management to include a DB Clean up sub project for an urgent and immediate clean up of the current EIT/Remedy (Asset Management Interface) data base.

• Developed new-state organizational structure options for Procurement and Contract management that will support effective management of contracts in ITS.

• Developed inventory of key data elements and functionality requirements for an automated tool for Contract Management.

• Directed and produced a blue print for implementation of new procurement and contract management organization in ITS in phases, resulting in establishment of a central repository of contract knowledge and information improving ability to plan, optimize vendor portfolio and purchasing power resulting in million’s of dollars in cost savings and regulatory compliance achieving a comprehensive Customer-Centric Service Delivery Model.

National Archives, India Oct 2008 – Feb 2010

IT Consultant / Project Manager, (Off-shore digitization project)

Led and managed off-shore team of 20 (India) made up of TSAs, BAs/QAs, for timely delivery of the product of the project deliverables.

Standards / Frame works Share point, FrontPage, UML, .NET, J2EE, TCP/IP, HTTP, ISO, SEI CMM

Software systems Java, XML, C#, SQL2000, MKS Integrity and Citrix

Achievements Digitization/web enablement resulted in phenomenal increase in worldwide access to the manuscript as measured by 127,000 hits /week in the last 6 months

• Directed and managed successful delivery of digitization and web enablement of 100 year old encyclopedia manuscripts for universal access by research and academic communities as eBooks in 200 volumes.

• Effectively managed Sponsor/stakeholders and cross-functional teams in US/India for completion on time and budget.

• Facilitated, directed and managed consultants, 3rd party vendors, global technical teams and stake holders directing implementations at external client sites across the globe.

Royal Bank Canada, Toronto, Canada Oct 2007 - Sep 2008

RBC provides personal and commercial banking, wealth management services, insurance, corporate, investment banking, and transaction processing services on a global basis. RBC employs more than 70,000 employees who serve more than 15 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 39 other countries., wealth management and investment banking products and solutions in Canada, US and China.

IT Project Manager

Reporting to the Program Manager/Director, lead high performance teams (15-28), consisting of BSA/TSA, Architects, developers and consultants in cross functional roles for timely delivery of multiple, concurrent, high value, high risk, high visibility, high rigor and complex compliance/regulatory (OSFI) driven Anti-money laundering (AML) enhancement and maintenance projects across the globe.

Standards / Frame works Share point, FrontPage, UML, .NET 2.0, J2EE, TCP/IP, HTTP, ISO, SEI CMM

Software systems Java, C++, C#, XML, DB2, SQL2000, MKS Integrity and Citrix

Achievements Spearheaded and managed quality, on time / budget implementations paving the way for successful federal/provincial regulatory/compliance audits;Completed an enhancement project ahead of schedule (SPI=1) and under budget (CPI>1) saving $350K in total project costs; Provided an interim solution for a failing peer project (IBM) to get through regulatory/compliance audits successfully on time at no cost.

• Directed and managed the overall and day-to-day business and technical components of client projects to ensure quality work products, solutions and deliverables besides large cross functional teams.

• Directed teams for managing analysis, design, development, system integration testing, implementation and 3rd level support for all project related technology solutions. Managed cross functional teams consisting of BSA’s and BA’s for gathering, articulating and documenting high level business, functional and non-functional requirements.

• Managed problem resolution and severity of incidents /risks/issues owned by both the business and technology and change requests owned by the Business

• Identified drivers, strategies and needs of clients' technology operations and lead internal change to support those operations.

• Managed planned recommendations, implementations and monitored projects/programs/change requests against major milestones and taking preventative/corrective action as appropriate to ensure delivery on time and within budget and according to specifications.

• Directed stakeholders of business and operations, architecture, and technology infrastructure and technology solutions for understanding their ownership ad responsibilities in successful delivery of projects on time ad budget. Interacted with directors, senior directors and vice presidents, senior executives in technology, business and vendors to keep them informed of potential project show-stoppers, risks and other inter dependant issues.

• Identify, define, develop and implement techniques to improve engagement productivity, increase efficiency, mitigate risk, resolve issues and achieve cost savings to the business.

• Directed and managed project budgets and produced timely financial reports for reconciliation with stakeholder investment cycles and realizing in large savings per project returned to stake holders.

• Monitor and direct globally dispersed teams to act in accordance with initiatives, processes and methodology. Facilitated, directed and managed consultants, global technical teams, 3rd party vendors and stake holders directing implementations at external client sites in NA and Caribbean Isles.

BMO FINANCIAL GROUP, Toronto, Canada Jul 2000 - Sep 2007

BMO Financial Group is a diversified financial services organization with total assets of $320B. BMO provides retail banking, wealth management and investment banking products and solutions in Canada, US and China.

Technology Consultant / Project Manger

Reporting to Program Manager/Director/VP, planned, organized, staffed, directed, controlled and delivered mission critical business application projects within retail/commercial/internet/ecommerce banking lines of business (LOB); included extensions to host interface emanating from such LOBs as insurance, cash / wealth management and other back end/main frame systems. Lead high performance teams, consisting of BAs Architects, Developers and Consultants (5-25) as Senior BA on hiring and moving up the career ladder as PM /Technology Consultant in multiple cross functional roles in business/technology solutions across the enterprise.

Portals / Frame works/Standards Share point, MS Exchange, FrontPage, UML, .NET, J2EE, TCP/IP, Websphere, SNA architecture, SEI CMM, ISO-9001,SOX

Software systems Verity/ Autonomy / Inktomy Technologies, Vignette, XML, Java, C++, C#, CORBA, TCP/IP, HTTP, RUP, OOA & D, DB2, SQL2000, Oracle(Unix), Siebel CRM, MKS Integrity and Citrix, EIAM. Cobol M/F, AIX

Hardware IBM IVR and ACD (Siebel CRM) 2KF, PC, Network, Ethernet, Fiber, SSL architecture

Achievements Realized $3.5 MM savings to LOB by innovative design of enterprise search engine; Directed SR & ED efforts for FY 2003/2004/2005/2006 claims netting $22M as ITC for 2005 and nominated for Technology & Solutions Awards of Excellence

• Led and project managed a team that architected Siebel prototype for commercial/retail Client Contact Center with IBM IVR and ACD technology, with no business requirements provided by the sponsoring client; Reverse engineered the legacy call center application, generated and documented clear and well-structured business/functional specifications, reducing time to production of the prototype by 25%. Prototype developed and approved within three weeks that led to pilot implementation across 100 branches in Ontario in next 14 months.

• Led and project managed a team of solution architects and client LOB partners to plan and develop business architecture alternatives for the email money transfer (EMT) program by collaborating with 3rd party vendor and major Canadian banks.

• Directed selection, recommendation, procurement, integration, implementation and project management of a single enterprise search engine supporting the bank's Internet / Intranet initiatives across all North American lines of business.

• Planned and project managed redesign of decentralized databases and migration to SQL 7/2K platform, MIS core automation (DWH/ETL) with Crystal Enterprise (FE), and end-to-end automation of MIS reporting for direct banking LOB; Reduced report turnaround time by 75%.

• Conducted strategic/tactical research and project managed IT asset life cycles for total cost of ownership (TCO) by eliminating risks associated with technology obsolescence; Established best of IT Asset Management (ITAM) business practices that join corporate finance, asset acquisition/procurement, contract award/administration and inventory/asset tracking resulting in efficient service management/delivery; Provided business clients to make accurate decisions while driving change and provided corporate finance with a snap shot of IT balance sheet and compliance commitments all through the year.

• Directed and program managed enterprise SR & ED efforts for FY 2003/2004/2005/2006 claims netting $22M as ITC for 2005 and nominated for Technology & Solutions Awards of Excellence.

• Managed team formations and building them and retain and reward effective teams; Directed, motivated, developed teams to excel in performance meeting client expectations with a winning mind set.

• Developed and maintained excellent client relations and effective communication lines with business partners / consultants / vendors ensuring two way information. Facilitated and managed consultants, 3rd party vendors, global technical teams, while planning and leading implementations at client sites in NA.

SIGMA SYSTEMS, Toronto, Canada Feb 1997 - Jun 2000

Commercial soft ware vendor and customized COTS banking products

Product Manager

Reporting to CEO, directed product development of customized business applications for the financial services industry in NA. Lead client engagement and service delivery of IT project portfolio and managed team of 12 + 10 BSAs and TSAs and consultants, 3rd party vendors, global technical teams while successfully conducting implementations at external client sites in NA and UK. Opened-up net new company revenue lines and increased profit margins by over 45% annually.

Frame works/Standards Win API, MS Ex, FrontPage, J2EE, TCP/IP, HTTP, SNA, SEI CMM, ISO-9001

Software systems C++,C#, Java, XML,CORBA,TCP/IP, HTTP, SQL Anywhere, SQL2000, Oracle(Unix), Windows (NT, 2000) NetWare 4.x, 5.x, MS Professional Suite, VB 5.0,Power Builder 5.0, Erwin 3.0, SQA Robot

Hardware PC, Network, Ethernet, Fiber, SSL architecture

Achievements Pioneered system design/architecture of banking applications –ScotiaNote, CARS, BNS telephone banking (transaction processing), encrypted VPN solutions for CIBC global credit monitoring system (Forex) and CHSE exchange brokerage -GST rebate centers. Global banking internet products using component architecture. Provided customized billing (BSS) solutions to AT & T and BSS & OSS solutions to 3-tier telecom companies in Canada, US and UK

KEYSTONE MANUFACTURING, Toronto, Canada Jan 1996 - Jan1997

Transaction automation/Payment process product manufactures for credit card, banking and smart card industry

Director International Operations

Reporting to the President and CEO, led the way for overseas operations facilitating Keystone product proliferation into SE Asian markets; Established MoU for JV operations via due diligence process, feasibility, ROI and TCO environment and business studies. Led and supervised a team of 10 people in sales / marketing / design / security / operations and manufacturing producing top notch quality customised magstripe/smartcard products to financial services/credit card issuer/acquirer banks and loyalty card products to airlines/hospitality/retail chains in SE Asia. Operating with $1.1M budget accelerated company revenues in global markets boosting profit margins over 35% in 10 months.

Frame works/Standards Windows API, MS Ex, FrontPage, ISO-9001, EMV

Software systems C, C++,OS/2, Windows (NT, 2000) NetWare 4.x, 5.x, MS Professional Suite

Hardware PC, Network, Ethernet, Fiber, SSL architecture, GEMPLUS smart cards and electronic purse, VeriFone / HP real time settlement host for retail debit/credit, loyalty programs. EMV Protocols for Master Card and VISA Wireless technologies, VoIP, Bio-crypt and IMS.

Achievements Established strategic /tactical operational foundations for Keystone in global markets and spearheading the first ever major exports to SE market locking in substantial Forex within 10 months of my on-boarding.

EDUCATION & PROFESSIONAL DEVELOPMENT

Master of Engineering (Computer Science and Automation), Indian Institute of Science, Bangalore. India

Bachelor of Engineering (Electrical & Control Systems Engineering), University of Mysore, Mysore, India

Bachelor of Science (Physics & Mathematics), Bangalore University, Bangalore, India

CERTIFICATIONS, LEARNING AND DEVELOPEMENT

• Trained and certified - BMO / RBC/ OPS Project management / financials / costing / budgets.

• PMP (PMI) accredited.

• PLANNED:

o ITIL /TOGAF/Agile/Scrum master / practitioner Accreditation

• COMPLETED:

o Essentials of Managing

o Conflict Management

o Report and Business Case Writing

o Creating Your OPS Performance and Learning Plan

o e-Orientation to Modern Controllership

o Leadership at the Frontline

o Procurement for Non-Procurement Professional

o Undertaking Procurement Research and Consultation

o Ethics in Procurement

o Show Case Ontario 2010 – Leadership Certification

• PROFESSIONAL ENGAGEMENTS:

o Active participant PMI / PMSOC Chapter

o Participate in monthly OPS PMCoE Meetings/work shops

o Participated in the PMCDG working group for OPS HR performance plan measurements

o Participated in BTO working group sessions for planning learning workshop in conflict management

o Evaluation committee team member for award of Excellence in project Management 2010

o Active volunteer in PMCoE mentor-mentee program 2010-2011

o Active participant in the ITS Cultural Transformation initiative 2010-2011 and lead team member of the performance measurement group (The ITS CT team is now nominated for Showcase Ontario Award 2011)

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