Customer Service Administrative Assistant
Resume:
Rachel A. Zeno
Houston TX 77054
******@****.***
Objective:
A challenging position in which, I will provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff.
Convergys
Houston, Texas
Sept 2009- Oct 2011
Administrative Assistant
Performing Administrative Activities Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work.
Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Scheduling Work and Activities Scheduling events, programs, and activities, as well as the work of others.
Manage and maintain executives' schedules.
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software.
.
Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution.
Open, sort, and distribute incoming correspondence, including faxes and email.
File and retrieve corporate documents, records, and reports.
Greet visitors and determine whether they should be given access to specific individuals.
Prepare responses to correspondence containing routine inquiries.
Perform general office duties such as ordering supplies, maintaining records management systems
and performing basic bookkeeping work.
Prepare agendas and make arrangements for committee, board, and other meetings.
Make travel arrangements for executives.
Jan 2008- May 2009
Student at Texas Southern University
Liberal Arts Major
Association of Community Organizations for Reform Now (ACORN)
Houston Texas
Oct 2006- Oct 2007
Community Organizer
I worked to advance racial and economic justice, promote democracy, teaching leadership, and developing sustainability of communities through our grassroot campaigns.Also as a Community Organizer I was responsible for improving their communities by solving conflicts, improving economic outlooks, setting goals and deadlines, and creating positive change.
MetroPCS Deerfield Beach, Florida
November 2004 -July 2006
Human Resources & Administrative Support
Prepared special order worksheets.
Trained and managed 8 to 10 employees and achieved significant improvements in the productivity.
Trained subordinates and assisted them, as needed, in interviewing applicants for wireless system services, completing contract forms for services specified, determining charges and collecting deposits, selling new or additional services, troubleshooting wireless equipment problems and resolving complaints concerning billing or services.
Handled complex service orders and hostile customers.
Monitored service calls to observe employee's demeanor, technical accuracy and conformity to company policies.
Recommended corrective action to address customer complaints.
Updated work procedures and prepared work schedules.
Solicited recommendations from subordinates on ways to improve efficiency.
Structured and maintained a effective and helpful customer service team.
Hired and discharged workers.
Computer Skills & Software
Social networks- MySpace, Facebook, Twitter, Craigslist
Software- windows 2007, Mac os x, Powerpoint, Excel Spreadsheet, Outlook, Word, Active sync
Websites- all search engines
Education:
Texas Southern University (Business Major), Houston Community College System
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