Customer Care

MONA DAGLI

***** ********** **, **********, **-*0544.

PH: 815-***-**** E-mail: *********@*******.***

 Proven record of high performance with sound planning, communication and Teamwork.

 Able to work on multiple issues simultaneously & make decisions with minimal direction.

 Ability to tackle difficult assignments and break them down into workable projects.

 Knowledgeable with different Asian languages like Hindi, Gujarati & Marathi.

 Expanded customer base through an assortment of cross-sales techniques.

 Ability to achieve immediate and long-term goals to meet operational deadlines.

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE 2005-2007

National City Bank, Batavia, IL.

• Top ranked in district for Bravo in part time CSR for the last more than six months.

• Performed precisely all teller functions.

• Balance ATM regularly. Familiar with coin machine operation.

• Answers customer inquiries, and refers sales opportunities to personal banker.

TELLER/CUSTOMER SERVICE ASSOCIATE 2005-2005

World Savings Bank, San Jose, CA.

• Assisted customers for the current account queries and in opening new accounts.

• Actively and effectively promoted products and services to customers in support of individual and branch sales goals.

• Assisted in preparing reports necessary for branch balancing and operations, including Branch Comment Reports, and record changes/file maintenance.

• Maintains accurate records of all transactions.

• Entrusted with handling safe deposit, vault, ATM, and night-drop activities.

• Balanced cash drawer and transaction totals in comparison to computer records daily.

• Attended and completed appropriate savings training and Computer Based Training.

• Experienced with various office equipment, from personal computers up to check imagers.

• Cashed checks by proper bank procedures, ensuring funds are available and collected.

• Referred to Atlas representative under minimal supervision, responds to incoming inquiries from prospective investors, shareholders and field representatives regarding Atlas mutual find and annuity products, services and portfolio strategies.

• Referred to Loan Specialist for approve loan, refinancing house, morgage payment.

SALES PERSON / TELLER 2001-2003.

TCF Bank, Wheaton, IL.

• Performed all teller functions such as transaction processing, opening new accounts, deposits, withdrawals, transfers, loan payments, issue official checks, money orders, traveler’s checks and cross-selling products.

• Accurate balancing on a daily basis, answers customer inquiries, and refers sales opportunities to personal banking area.

• Meet monthly sale referral goals defined by the organization and department.

• A self-motivated individual who can work independently with a strong initiative.

• Served external and internal members with a sense of urgency.

• Participated in all training opportunities. Recent courses include principles of banking operations, bank security, teller equipment, banking regulations, and customer transactions.

AWARDS

o REGIONAL MANAGER for

TCF Bank Certificate of Achievement for Top Sales Performer.

o BRANCH MANAGER for

On the Spot Award for Opening 4 Checking & 1 Saving Account in 2 HRS.

o ASSISTANT GENERAL MANAGER for

On the Spot Award recognizing counterfeit Build Good job.

o SUPERVISER FOR

on the Spot Star Award staying in Late & Helping Out the branch.

CUSTOMER SERVICE REPRESENTATIVE 1999-2001

Party Lite, Carol Stream, IL.

• Develop relationships with members by matching individual needs with the appropriate savings and lending products and services.

• Maintain a working knowledge of policies and procedures necessary to effectively perform job duties.

• Increase sales skills necessary to successfully cross-sell products and services.

COMPUTER AWARENESS

Windows-Xp, MS Office, proficient with Word, Excel, Access & PowerPoint.

EDUCATION/CERTIFICATE.

 High School

 Diploma from Software Training Center.

 Diploma in Office Automation.

REFERENCES: Available on request.

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