Data/ Business Analyst

RAJIV OHRI

**, *** ****** ******, ****** City NJ-07306

Ph:201-***-****/***********@*****.***

Talented and dedicated IT professional with diverse technical background

SUMMARY OF QUALIFICATIONS

• Information Technology Analyst with broad technical background.

• Masters of Science in Information Systems Management, London Southbank University, UK.

• Strong knowledge of Relational Database Management Systems (RDBMS).

• Developed time saving measures to meet clients’ more efficiently.

• Created methods for using resources to their maximum potential.

• Received written testimonials as to outstanding service.

• Promoted within one month of hire.

• Fluent in English, Hindi and Urdu.

TECHNICAL SKILLS

Programming Languages : SQL, HTML, UML

Software Applications : Microsoft Suite (Word, Excel, Access, Power Point), Visio, Rational Rose,

Stella Software, Siebel, Dreamweaver

Database Management : Oracle 9i, MS Access

Operating Systems : DOS, Windows XP professional, UNIX

PROFESSIONAL EXPERIENCE

CITI GROUP, New York, NY 2009

DATA/BUSINESS ANALYST

• Administered Citi's CRM (Client Relationship Management) system from a user and data perspective.

• Trained Sales and Research on Citi Applications and provided on-going support.

• Communicated with technology development team to trouble-shoot system issues and recommended improvements.

• Proposed solutions to problems and considered timeliness, effectiveness, and practicality in addressing client needs.

• Generated innovative solutions by approaching problems with curiosity and open mindedness, using existing information to its fullest potential.

• Assisted in the collection and consolidation of required information and data maintenance (adding, updating, deleting, and merging data).

• Supported specific workflows managed by the desk.

• Worked closely with third party vendors to entitle clients to Citi research.

TRAVISA OUTSOURCING, New York, NY 2007-2009

TEAM LEADER

• Promoted within one month of hire; supervised/mentored staff of seven (7).

• Trained incoming staff.

• Developed and maintained standard forms, and processes; provided team with updates as needed.

• Managed database and provided user support on hardware and software.

• Researched clients’ needs; identified suitable solutions.

• Collaborated with team members to develop website improvements.

Accomplishment: Received recognition from team members for contributions to team building, training, and mentoring People’s Choice Award

COMPUTER PROFESSIONAL LEARNING CENTER , New York, NY 2006-2007

IT INSTRUCTOR

• Mentored 10 students in the field of Oracle 9i, MS Office and computer architecture.

• Created database of the students’ records and tutorials.

• Demonstrated the key topics (Joins, Subqueries, Functions, SQL queries etc.) using power point presentations.

• Evaluated the performance and progress of students.

ALPHA IMPORTS, New York, NY 2005-2006

DATA ANALYST

• Gathered/analyzed data to create chart/graphs on monthly/quarterly/annual sales.

• Implemented cost saving measures by posting frequently asked questions (FAQs) on company’s web page.

• Maintained the database of the customers.

ADDITIONAL EXPERIENCE

UPWARDLY GLOBAL, New York, NY 2009-2010

MENTOR

• Help an overlooked pool of talented, educated, and experienced professionals from developing countries to be recognized by corporate America.

• Conduct mock interviews with job seekers to assist them in job search.

• Guide job seekers in Resume writing, Cover letter and Interview techniques.

EDUCATION

• Masters of Science in Information Systems Management

London South Bank University, London, UK

• Bachelors of Science (Mathematics ,Physics, Chemistry)

Kirori Mal College, Delhi University, India

• Certification in OCA (Oracle 9i Certified Associate)

• Diploma in RDBMS and Oracle 8.0

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