Manager Sales
Resume:
Jessica L. Potvin
Harrison, AR. 72601
*.*.**********@*****.***
• CAREER GOAL:
-To apply passion and professionalism from years of education and experience in customer relations, and to be an asset to an organization committed to excellence and growth.
• EMPLOYMENT HISTORY:
Nov. 2011 - Jan. 2012 DSW (Designer Shoe Warehouse) Novi, MI
(Temporary) Stock/ Display set-up
-Duties Included: Inventory management and product placement. Worked over night hours during store remodel. In charge of disassembling store for new construction, pushing freight and maintaining organization of incoming and outgoing inventory, then reassembling store each night to standard for open hours of operation.
Aug. 2009 – Oct. 2011 Starbucks Novi, MI
Shift Manager
-Duties Included: Responsible for opening and closing the store in accordance with Starbucks standards. Assist store manager in executing store operations during shift. Deploy partners and delegate tasks so partners can create and maintain the Starbucks experience for all customers. Continually assisting in partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Inventory and ordering management. Ensure operational excellence to improve partner performance. Follow operational policies and procedures, including cash handling and safety and security. Follow all cash management and cash register policies and ensure proper cash management practices are being followed by shift team. Provide quality beverage and food products consistently by adhering to all recipe and presentation standards and following health, safety and sanitation guidelines for all products.
Sep. 2006 – Oct. 2011 Evolution AVS(Audio Video Surveillance)/ Livonia, MI
Custom Design Security & Sound
Clerical/ Assistant office management
-Duties Included: Maintain company organization through Microsoft computer work and data entry, document organization, filing, copying and faxing. Contribute to all aspects of the company by helping with not only clerical work, but also work place maintenance, sales and expo show set ups.
Aug. 2008 – Feb. 2009 GAP Lansing, MI
Retail sales/ Cashier
-Duties Included: Creating an experience that makes customers feel welcome and good about their visit while finding it easy to interact with staff and being knowledgeable, helpful and willing to assist with any and all customer inquiries. Create REAL service behaviors; being able to relate, engage, advise and locate products during every customer interaction.
Other Experience in Customer Relations and Internal/External Sales:
- Library Pub- West Bloomfield, MI (server)
- Applebee’s- East Lansing, MI (server)
- Lucky’s- Novi, MI (server)
- Red Lobster- Novi, MI (server)
• EDUCATION:
-2005-2008
Oakland Community College, Highland Lakes Campus.
-Working towards associates in Health/Science.
-CPR/Emergency Response certified.
-Microsoft Office Certified.
- 2001-2005
Walled Lake Central High School.
-High School diploma. Graduated with honors.
• QUALIFICATIONS:
-Highly organized, ambitious and friendly with goals of constant continuous improvement. Many years of customer relationship and rapport building, with great problem solving skills. I am dedicated, self-motivated and a team player. I am quick to learn and adapt to new skills and constantly changing environments.
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