IT Management
Resume:
JOHN WILLIAMS, JR.
*** ****** ******, *********, *** Jersey 08028
************@*****.***
IT DIRECTOR/MANAGER
PROFILE OVERVIEW
Visionary, goal-oriented, and seasoned manager with demonstrated experience in planning, developing, as well as utilizing emerging technologies influencing more than $100 million in sales in the past 10 years. Demonstrated expertise in managing technology departments, including technology initiatives, proposal development, business optimization, and product management with full profit and loss responsibility. Displayed unsurpassed leadership in the implementation of state-of-the-art document/process/records business systems ensuring adherence to Qumas’s core compliance software products, which includes QDocCompliance, QProcessCompliance, and QPortal. Reputed for spearheading major initiatives and adapting to rapidly changing environments to ensure bottom-line success.
- Program Operations and Administration – Create and implement systematic solutions to satisfy users that reflect genuine dedication to service quality and total customer satisfaction.
- Team Performance Management – Demonstrate strong and effective leadership and training skills, as well as assist and motivate team members in achieving rational company objectives.
- Strategic Planning – Utilize expertise in assessing problems, identifying approaches and tactics, as well as developing decisions in allocating resources to accomplish assigned project.
- Process and Quality Supervision – Produce and maintain high-quality projects on time and in compliance with company standards.
CORE COMPETENCIES
- Enterprise Systems Planning
- Executive Communication & Leadership
- Business Enhancement
- Strategic Planning & Assessment
- Records Migration
- Business Reengineering
- LAN/WAN
- Emerging Technologies
- Project Management
- Staff Development
TECHNICAL PROFICIENCY:
Operating Systems - Windows Server 2003/2000/NT, Red Hat Linux, Windows 95/98/NT/XP
Hardware & Architecture - Desktops, Servers, Laptops, SANS, Cisco and 3Com Routers and Switches,
Software - MS Exchange 5.5/2000/2003, Symantec Enterprise Anti-Virus Solution, Microsoft Office 98/2000/XP/2003/2007 Suites, Ghost, PQMagic, Citrix, EMC SANS, WSUS, Backup Exec, Track-It!, Microsoft CRM, MS Project, PIX Firewall
Languages - HTML, MS FrontPage, Dreamweaver, C++, Java, Visual Basic
CAREER CHRONOLOGY
DAVITA INC. ~ BERWYN, PA
IT DEVELOPMENT MANAGER/ INTERIM DIRECTOR 2008-2010
Primarily held accountable for developing and testing applications to enhance overall effectiveness of the EDI claim generation/Submission process, as well as running the EDI operations and ensuring timely processing of all EDI transactions in support of operations. Dynamically performed and implemented project management initiatives, such as maintaining and communicating the status of integration tasks, acquiring due dates, escalating risks to the appropriate parties, and others.
Highlights:
- Partnered and communicated effectively with EDI stakeholders to collect and identify requirements.
- Chaired the overall progress lifecycle of proprietary EDI application.
- Established vital business and functional requirements for the enhancement of EDI systems.
- Took charge in building and developing a team that could quickly identify and resolve the root cause of any EDI claims issue.
- Effectively directed the development and support team of EDI programmers, EDI coordinators, EDI analyst, as well as of QA team with more than 10 personnel.
- Innovated operational metrics to accurately assess team and operational performance of 24-hour EDI support team.
- Provided expert oversight to the distribution of more than $400 million in electronic claim submissions to respective payers.
- Functioned as the Interim Director on the Enterprise Application Integration team (EAI) managing a staff of 6, including managers and supervisors.
- In charge for ensuring 24-hour data movement to and from applications and databases across different operating systems company-wide.
QUMAS INC. ~ FLORHAM PARK, NJ
SENIOR CONSULTANT 2006-2008
Portrayed various active roles as project manager, quality assurance analyst, business analyst, technical writer, configuration specialist, support analyst, trainer, training solutions consultant, implementation consultant, and solution consultant/sales engineer. Served as principal contact for Tier 1 and critical accounts for global pharmaceutical/biotech clients. Immediately responded to all heightened customer issues. Wrote implementation proposals and Statements of Work (SOW) for sales team, along with training manuals and presentations for company’s flagship products.
Highlights:
- Attended and led cross-functional EDMS and/or task tracking implementation teams defining corporate user requirements and authoring user requirements document.
- Engaged in the overall validation and implementation of the system, along with meeting agreed training requirements.
EASTERN RESEARCH INC. ~ MOORESTOWN, NJ
SENIOR MIS SPECIALIST 2004-2006
Assumed full responsibility in senior-level infrastructure support and daily operations of IT systems; improved and organized requirements, budgets, and schedules for information technology projects; collaborated with internal and external clients, vendors, and consultants in administering projects from development through implementation.
Highlights:
- Spearheaded multiple projects, including entire network infrastructure upgrade for business relocation, domain consolidation for Information Security Project, Disk-to-Disk-to-Tape backup solution, enhancement from Exchange 2000 to Exchange Server 2003, and Track-It! Enterprise Edition execution.
- Influential in optimizing productivity and increasing end-user support.
- Provided expert oversight to the implementation of an online support solution, enabling the technical support team to connect with a remote sales force computers anywhere in the world in less than 30 seconds.
- Successfully upgraded Windows NT 4.0 Server to Windows Server 2003 to develop security, decrease costs, and improve productivity of the server infrastructure.
- Rendered cost-effective disaster recovery through redundant server high availability solution based on asynchronous real-time replication and automatic failover and failback.
- Directly implemented Microsoft CRM solution that provides the tools and capabilities in creating and easily maintaining a clear picture of customers from first contact to purchase and post-sales for sales force.
FEDERMAN & PHELAN, LLP ~ PHILADELPHIA, PA
IT MANAGER/NETWORK ADMINISTRATOR/SYSTEM ADMINISTRATOR 1999-2004
Held accountable for a staff of 5+ employees in enhancing, optimizing, and innovating company’s technical infrastructure in order to support more than 400 users throughout five locations across a multi-platform environment. Comprehensively implemented and documented security measures and best practice of a LAN/WAN environment, consisting of more than 50 Windows 2003/2000/NT and Linux servers to successfully support company’s mission-critical systems. Evaluated new products and suggested proper solutions to assist infrastructure on hardware and software purchases in collaboration with various directors and vendors.
Highlights:
- Facilitated the company expansion from 100 users and one location to more than 400 users across five locations.
- Served as the cross trainer/instructor of all personnel pertaining to new and existing technology.
- Headed the overall accomplishment of technical infrastructure for five remote offices.
- Solely administered the set up, installation, and configuration of Windows NT/2000/2003 and Linux servers.
- Coordinated with other department in migrating servers from Windows NT to Windows 2000/2003 and Linux.
- Designed, developed, and implemented security solutions to reduce vulnerability, including e-mail filtering, monitoring, firewall, and anti-virus strategies.
- Deployed a Citrix solution to permit remote access to company’s proprietary case management system, E-Sac.
- Assisted in the migration of e-mail from Internet Mail to MS Exchange; carried out all public folders, address books, security, permission, routing, archiving, and remote access solutions.
- Generated and executed VoIP solution for corporate headquarters.
- Conceptualized and formulated enterprise-wide anti-virus solution through Norton Anti-Virus Enterprise Edition.
EARLIER CAREER
ReviewNet Corporation ~ Fort Washington, PA
Network Administrator/Web Developer 1998-1999
Darden Restaurants ~ Deptford, NJ
Manager, Beverage and Hospitality 1996-1998
Little Ceasar’s Pizza ~ Cherry Hill, NJ
Area Director 1993-1996
EDUCATION
BACHELOR OF ARTS IN COMPUTER SCIENCE ~ Rutgers University, Camden, NJ: 2003
Recipient of James Dickson Carr Award ~ Dean’s List
COURSEWORK IN BUSINESS MANAGEMENT ~ Camden County College, Blackwood, NJ: 1999
Dean’s List ~ President’s list
PROFESSIONAL DEVELOPMENT
Computer Technician Training
Learning Tree: Cisco Routing Fundamentals and Crystal Reporting
COMMUNITY INVOLVEMENT
- Active Member, Phi Beta Sigma Fraternity; involved in yearly
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