Sales Customer Service

JOB POSITION

Focus of Interest: Sales, Customer Service and Marketing Position

In a Multinational Company or Domestic Company

Talented and accomplished Bilingual Professional with more than 14 years of extensive background experience in Inside sales, Outside Sales, Banking, Customer Service, Advertising, and Organization of Events. Proven ability to multitask and complete projects in a timely manner using problem solving skills. Excellent organization skills as well as fast learning skills.

Strengths:

Adapt at establishing new home policies and procedures with focus on diverse industries, management, and marketing

Excellent leadership ability; encourage teamwork, problem resolution, and proper execution of job functions, including supervising national and international seminar presentations and marketing programs.

Superior in consumer relationship building, planning, and negotiations; establish productive client relationships

Uncommon skills in increasing customer base and revenues utilizing and applying expertise in multicultural skills and comprehensive knowledge on Hispanic markets; implemented innovative and special designed marketing strategies

Committed to continuing professional education regarding new technologies; flexible in adapting to user group needs as well as new environments and cultures

Proficient in MS Word, Access, Excel, Power Point, Outlook, Photoshop, Corel Draw and Macromedia Suite.

RELATED EXPERIENCE

CLIENT ADVISOR - CRYO - CELL INTERNATIONAL-TAMPA, FL 2011 - 2012

•Sell to families programs about preserving their new born’s umbilical cord blood Stem Cells in a safe a secure environment.

•Customer Service Support with Client accounts.

AML Compliance Analyst Citigroup Tampa, FL 2010-2011

•Conduct enhanced due diligence investigations in support of policies and procedures.

•Accurately gather, maintain and utilize data in various product databases for future reference.

•Accumulate facts from the investigations to be utilized in presentation to Senior Management and Compliance

•Conduct searches on gathered data for anomalous activity by utilizing the Internet, commercial databases, inquiries, bank inquiries, and contact with other investigative entities and Compliance Officers within/outside the institution.

•Evaluate and recommend the submission of suspicious activity reports (SAR).

•Prepare SARs (Suspicious Activity Reports) on suspect transaction

•Create/Maintain Cases.

•Apply or adapt changes obtained from training and the implication of any imposed sanction(s) or laws/regulation(s) to the task at hand.

•Investigations involve researching the Internet, in-house and commercial databases and communications between country and Global Compliance officers, Law Enforcement, government regulatory agencies and other relevant sources.

•Responsible for collecting and evaluating the information and preparing well-written comprehensive reports.

Sales Agent Itech-Xperience Tampa, FL, 2009-2010

•Retail Sales Environment

•Face to face sales, Inside Sales: Electronics and Cellular Accessories

•Support and Technical Service

•Cashier: (QuickBooks Point of sale)

Telemarketing Agent Envision Marketing Largo, FL 2009-2010

•Inside Sales (Cold Calling)

•Customer Support

•Sales: Electric Supplier (Average: 6.5 Sales per Hour).

Sales Manager Corparques Bogota, Colombia 1998-2009

•Developed manuals of sales procedures and strategy plans for efficiency in the sales department.

•Established commercial relations with new educational institutions and companies, increasing the number of customers and sales by 30% a month.

•Developed a system of educational packages improving the performance of the ticket office, optimizing services and benefits for our clients.

•Implemented a program of merchant zoning and directed every commercial stand in order to achieve broader and better marketing coverage.

•Developed along with an advertising agency a sales brochure to better target our customers, also developed television commercials

EDUCATION

Degree in Marketing and Advertising

Politecnico GranColombiano, Bogota, Colombia

ACTIVITIES

Member, Student Board, Politecnico Grancolombiano, Bogota, Colombia

Active Member, Hispanic Community, Tampa, FL

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