Desktop Suppport

Alexandru Dumitru

*** **** ***** ****** ♦ Apt. 6 ♦ Fullerton, CA 92832 ♦ 714-***-**** ♦ *********.**@*****.***

Professional IT with strong academic background

ACHIEVEMENTS, SKILLS, AND ABILITIES

• OS: Windows 95/98, Windows ME, Windows XP; Windows 2003 server enterprise; Small Business Server 2003 Premium Edition; Exchange Server Linux Web Server and Samba.

• Software: Microsoft Office suite 2003/2007, WordPerfect, QuickBooks, various Legal software, HTML, MS Visual Studio and Flash Suite. HTML, CSS, PHP, Java,

• Networking: TCP/IP, Active Directory; Print Servers, SQL Server 2000; VPN; Cisco Routers, and Switches, Data & Network Communications, Networking security, Advanced routing and switching I & II, Voice and Data Integration.

• Hardware: PC installation; upgrades, building custom PC’s, phone switches.

EDUCATION

ITT Technical Institute, Anaheim, CA

Bachelor of Science Degree in Data Communication Systems Technology

Candidate: June 2009

Associate of Science Degree in IT- Computer Networking Systems

Graduated September 2007

Languages: French, Romanian, Spanish.

PROFESSIONAL EXPERIENCE

A-1 Distributors & Wholeasalers October 2007 – October 2008

Placentia, CA

IT Specialist/ Graphic Designer (Contract)

• Configured Microsoft QuickBooks, installed CAT6 cable and set up routers for LAN/WAN.

• Configured desktop computers as well as business laptops.

• Accounts Receivable and Accounts Payable management.

• Created weekly and monthly financial and inventory reports.

• Phone support with customers and vendors from US, India and China.

• Created the Safeco Group logo and A-1 Distributors & Wholesalers logo.

A. Dumitru

P2

Winn Law Group, APC June 2006 – October 2007

Fullerton, CA

Help Desk Technician & Analyst

• Provided desktop support for 110 employees, in person and by telephone, and overviewed automation project to use with legal documents created in WordPerfect.

• Troubleshoot and resolved hardware issues (hard drive failure, memory upgrade/replacement), software issues (MS Office Suite 2000/XP, Windows 98/2000/XP).

• Created reports and developed dialer campaigns using SQL language, Crystal Reports and MS Access. Developed new strategies to import and export data from Hubbard Software and TouchStar automated dialing Software.

• Conducted tests and analyzed data between LexisNexis, Experian, Worknumber and VeriFacts; exporting about 10,000 accounts

• Conducted security awareness training classes to all the new employees and explained computer usage policies within a classroom setting.

References are available upon request.

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