Customer Service Manager

Matthew S. Anderson

***** ********** ** ** **** F 763-***-**** (home)

Blaine MN 55449 651-***-**** (mobile)

*************@*******.***

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Skills and Qualifications Summarized

Results driven sales professional with superior relationship building skills and a solid background in account management and development. Negotiates mutually beneficial outcomes with a strong commitment to organization s core values.

• Clear honest and effective communicator

• Negotiates for success

• Strong commitment to relationship development

• Dynamic interpersonal skills

• Complex problem solving and conflict resolution

• Effective prioritization and multitasking skills

• Enthusiastic motivated and willing to share new ideas

• Operates with high level of integrity in all interactions

• Proficient with Microsoft Office software and Lotus Notes

• Committed to continuing education

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Professional Experience

Olympic Steel Plymouth MN (Nov. 2005 Present)

Inside Sales Representative

-- Manages all details of customer order fulfillment from procurement of raw materials to on time delivery for users of flat roll steel throughout the Mid-West. Prepares quotations follows up on and cold calls to capture new business.

• Developed 8 new accounts since the beginning of 2008 to exceed $1.5 million in revenue to date.

• Progression of account base started with 10 small non-contractual accounts and has increased to 50+ including 4 of the Central Region s top 15 accounts.

• In joint effort with outside sale representative built relationship with one of our company s target accounts and increased business from 600 tons in 2008 to 1300+ tons in 2009 and already over 3 000 tons YTD in 2010.

• Through close monitoring of customer forecast and detailed finished goods management reduced a large customers stocking program from over 1 million lbs of finished goods to less than 250 000 lbs and still maintains uninterrupted Kan Ban program

Target Blaine MN (June. 2006 present)

Backroom Team Member (part time)

--Support store in-stock initiative through push-pull procedures as well as support store supply chain management.

Hertz Local Edition Vadnais Heights MN (Feb. 2005 Nov. 2005)

Assistant Branch Manager

--Managed all aspects of a rental car branch in suburban St. Paul.

• Led branch to first profitable month in June 2005 since it opened in March of 2004.

• Successfully managed branch to increase revenue from only $11 000 for month of February of 2005 to nearly $50 000 for month of June of 2005.

• Trusted to run branch as a Management Trainee without guidance of an Assistant or Branch Manager from February 2005 April 2005 until official promotion to ABM.

Hertz Local Edition Richfield MN (May 2004 Feb 2005)

Management Trainee

--Developed sales customer service skills and branch management knowledge under a detailed training program.

• Relied upon to manage branch s largest account single handedly on a daily basis

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Education

University of Minnesota Minneapolis MN

Applied Business Functions Certificate

University of Northern Iowa Cedar Falls Iowa

BA in General Studies

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