Customer Service/Technical Support
Resume:
Meneisha Bowes
**** ********* ********** *** ****
Jacksonville, FL 32211
Home: 904-***-****
Mobile: 904-***-****
Email: *********@*****.***
OBJECTIVE
To gain a position in a growing company. I intend to display my abilities to prove I would be an asset to your company and look forward to working toward achieving goals.
EXPERIENCE
8/2008 – 3/2009 Technical Support Agent Convergys Corporation/Bank of America
Answered incoming inquiries regarding credit card statements. Processed balance transfers. Advised customers on minimum payment and interest calculations. Transferred to different service departments if necessary. Reviewed and issued credits when due.
12/2006 - 6/2008 Customer Support/Asst. Dispatcher Jacksonville Transportation Group
Duties included performing several tasks in the call room. Assisted call takers with quotes, directions and general information for passengers in and around Jacksonville and surrounding counties for transportation. Instruct drivers on details of account and cash calls. Give directions to/from certain locations. High attention to detail. Fast paced position. Enter daily manifests and immediate dispatch of calls. Work together via telephone with contracted transportation providers to handle overflow of trips and to coordinate future trips. Knowledge of the city and surrounding areas.
10/2005 - 12/2006 Food Service Associate St. Vincent’s Hospital
Responsible for distributing meals to patients. Giving proper attention to special patient instructions regarding food allergies and portion sizes. Also handled multiple tasks in assisting patients with small tasks during meals.
12/2004 - 7/2006 Cashier/Customer Service McDonald’s Restaurant
Handled various tasks such as cashiering, stocking, food preparation and clean up. Assisted in maintaining fast-paced production and training new crew members.
EDUCATION
5/2006 William M. Raines High School, Jacksonville, Florida
High School Diploma
SKILLS
10-KEY
Data Entry
Microsoft Word
Microsoft Excel
REFERENCES
Kellie Byrd
Monica Watkins
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