Customer Service Data Entry

SANDRA O. ELLIS

**** *. ******** *******, ** ****7

773-***-**** (cell) **************@*****.***

STRENGTHS

• Dedicated and engaged contributor in a team environment

• Service-oriented professional with experience in a heavy call center environment

• Strong verbal and written communication and interpersonal skills

• Focus on quality of work, accuracy, and productivity

RELEVANT EXPERIENCE

CARE Communications Chicago, IL 03/2011-10/2011

Data Augmentation Specialist (Temporary)

• Worked on a team that led financial-reporting software transition for a 206-bed NCI Comprehensive Cancer Center

• Navigated up to four clinical and financial software programs simultaneously

• Cleaned patient demographics data using Cerner and transferred to Soarian

• Researched patient insurance history to identify correct coverage at time of service

• Reported data conversion problems to assist hospital leadership with transition process

NORC at The University of Chicago Chicago, IL 04/2009-11/2010

Telephone Interviewer

• Received phone calls in a randomly digital dial environment

• Reached out to nationwide community members to complete project work of the Center for Disease Control and Prevention

• Followed protocol when reading scripts verbatim; ranked in the top 40% among peers based on quality, attendance, productivity; evaluated at a score of 1.21 hrs per completes

The University of Chicago Chicago, IL 09/2008-02/2010

Data Entry Clerk (Temporary)

• Performed accurate data entry of applications for undergraduate programs

• Processed over 200 applications per day

• Scanned paper applications and verified their legibility to prepare them for Processing Department

Strategic Edge Solutions Chicago, IL 04/2005-02/2006

Customer Service Representative (R.T.A.)

• Assisted travelers with using Trapeze system for Chicago Public Transportation

• Problem-solved to locate fastest, most direct routes over the phone

EDUCATION AND TRAINING

The Cara Program Chicago, IL

Completed full time coursework to enhance and practice computer skills, professionalism, customer service skills, and teambuilding skills at a rigorous training provider.

Certificate in Personal and Professional Excellence, 04/2008

Tyler School of Secretarial Sciences Chicago, IL

Completed Legal Secretarial Course, 1997

Nicholas Senn Metropolitan Academy Chicago, IL

High School Diploma

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