Richard Lee Blanset

*** ******** ****

Batesburg, SC 29006

803-***-****

bvz5hj@r.postjobfree.com

Objective:

A highly skilled, reliable, and organized computer technician and network

engineer seeking a position to repair and maintain PC's and computer

networks including IT peripherals within the Columbia, South Carolina

region.

Skills Summary:

. Expert experience installing, configuring, troubleshooting and

repairing TCP/IP Ethernet LANs including Routers, Switches, Patch-

Panels and cables including component testing and solid understanding

of internet protocols including ATM, DNS, SMTP, POP3, IMAP

. Expert experience in engineering, design, construction,

troubleshooting, and repair of IBM-clone PC's with Microsoft Windows

Client OS's (3.1 to Windows 8 including a wide range of applications

and peripherals) and Server OS (NT 4.0, Win 2000 2003, and 2008),

Ability to use appropriate tools to identify and remove spy-ware, ad-

ware and viruses. Have experience troubleshooting customer computers

with Remote Desktop applications like VNC and PC Anywhere. Highly

skilled customer service acumen, able to resolve most customer

complaints with confidence and professionalism. Performed

installation, configuration, and maintenance of enterprise backup

solutions.

. Novell NetWare 4.11/5.1/6.0 administration, design, and engineering

including Clustering Services.

. Qualified to disassemble and repair iPhone, iPad, iPod, Droid

Smartphones, Wii & Xbox game stations.

. Computer language skills: C / C++, Visual Basic, CICS COBOL, Object

Oriented Design, HTML, Java.

. Twenty years naval experience performing component level electronic

troubleshooting, repair, maintenance, and installation; ten years of

those managing navy electrical and electronic repair centers and

conducting executive-level support and guidance seminars.

Education:

BS in Computer Science, July 1999

Missouri Southern State University Joplin, MO

3.23 GPA Minor: Mathematics

US Navy Technical Educator School

US Navy Electro-mechanical Technical Schools

Certifications:

Certified Mobile Device Technician, July 2012

Certified Novell Engineer #9732148, August 2001

Certified Novell Administrator #9732148, October 2000

ICCP ACP designation for C Programming Language, April 1999, #980962

Computing Technology Industry Association A+ Certification, September 1998,

#C44DTT4310.

Total Quality Management Facilitator and Instructor Certification, 1993.

US Navy Technical Instructor Certification, 1985.

Various Navy Electronic Technical Schools.

Work Experience:

Part-time customer service PC technician January 2012 - present

Performing word-of mouth telephone support and door-to-door advertising for

PC and mobile device operational restoration including virus removal,

peripheral troubleshooting, internet connectivity issues, and application

functions.

Owner 6to9 PC Repair, Aiken, SC ( www.6to9.us ) July 2004 - January 2102

Created and established this corporation to serve Aiken County homes and

businesses with affordable IT support. Managed assets and inventory worth

$90K with $0 debt and annual gross receipts exceeding $250K. Responsible

for all business aspects including budgets, scheduling, production and

marketing strategies, business operations, and employee training.

Performed in-house and on-site PC troubleshooting & repair to workstation

hardware and software including applications, updates, viruses, and

networks. Conducted 2 to 3 telephone support calls a day from customers to

troubleshoot and resolve Windows XP, Vista, and 7 OS issues, application,

computer, and peripheral device problems. Applied superior customer service

abilities in a knowledgeable and courteous manner. Continuously researched

new technologies looking for methods to improve business performance and

enhance the customer experience. Repaired 6-10 computers per day. In-shop

average time for completion was 1.2 hours per unit with an average return-

to-customer time 2.75 days. Engineered, built, maintained, and set-up new

systems to customer specifications. Designed backup and restore procedures

for large customer systems. Continuously researched and improved malware-

removing processes. Able to consistently finish tasks without supervision

either independently or as a team member Able to perform and teach repairs

to the component level.

Sole Proprietor, Ask*Rick Computer Solutions January 2001 - July 2004

Operated a part-time business in my home to repair friends' and

acquaintance's PC's. Sold all assets ($5K) to 6to9 PC Repair.

EFCO Corporation, IT Coordinator, Barnwell, SC Oct 1999 - July

2002

Level 4 network engineer and on-site Systems Administrator of a four state,

15-server WAN. Provided executive-level customer support by analyzing and

resolving all hardware, software and network related issues. Achieved and

sustained less than 20-hours annual downtime for two consecutive years

Responsible for all related IT and telcom components including power

distribution, communication links, hardware, lines, modems and

workstations. Managed the proper operation of business-wide systems

including 50 Windows-based workstations, three Netware 5.1 and one Domino

server, four Cisco LAN / WAN appliances, one Mitel PBX equipment, all cell

phones and pagers. Implemented corporate-wide ZENworks 1.1 and 3.2

distributed applications. Implemented corporate-wide NDPS print services.

Authored and implemented the post-9/11 Corporate IT and Security Policy

changes.

References: Upon request.

Contact this candidate