Customer Service Sales

Tien Lam ********@*****.*** 609-***-**** Marlton, NJ 08053

Summary of Accomplishments

A trained Six Sigma Green Belt certified payroll analyst with a background in operational management, accounting, and payroll. Expertise in operational management, leading a team, increasing sales, multitasking, Problem Solving, Implementing of new procedures, Management of team, and provided great customer service.

PRODUCTIVITY TOOLS

Quick Books, Microsoft Excel, Microsoft Word, Microsoft Access, Power Point, Lotus Notes 1.2, Microsoft Outlook, Total View Workforce Management Version 3.12.5.0, Tax Wise, Ultra Tax, Quick Books, Windows XP, Windows Vista, Windows 7

CERTIFICATION

Lean Six Sigma Green Belt Trained January 2012

Pay Train Mastery Certification July 2011

Pay Train Fundamentals Certification June 2011

EXPERIENCES

Café Thuy Tien 1996 - 2006

General Manager

• Oversight and managed of all operational duties pertaining to business such as: decision making, customer service, problem solving, and implantation of new standard of operation pro-cedure, trained and managed 5 staff members.

• Manage client/vendor relations for all inquires and questions

• Recommended changed in vendors to reduce over head cost.

• Oversaw remodeling project at business, forecasted and planned inventory purchased

• Ordered and purchased all equipment and office supplies.

• Responsible for managing accounts payable, account receivable and financial reports.

• Reviewed sales data, evaluated all data in creating reports, created work schedules, forecasted sales volume, and trained staff.

• Implemented new operating procedure for inventory management.

Increase sales by $10,000 with the creation of a takeout menu the first year

Save operating cost by $3,000 with change in vendor/supplier on an annual basis

Trained staff provide better customer service and increased impulse purchases by 15% of sale revenue

T.D. Bank North 2006 – 2010

Workforce Planning and Resources Reporting Analyst/Payroll Analyst

• Responsible for bi-weekly audits at four T. D. Bank Contact Centers with 2,000+ employees.

• Overseeing timecard verification and approval before deadline and solving all pay inquires within department by researching and evaluating discrepancy.

• Supported transition of ADP’s eTime to PeopleSoft’s time and attendance and Human Re-sources Information Systems (HRIS) and also trained manager and supervisor to use new soft-ware.

• Maintained Employee PTO database with current update such as adding new employee, termination employees, schedules changes and address updates.

• Collected data, organized data, tracked data and generated reports for Family Medical Leave and Paid Time Off used by exempt and non- exempted employees on a daily basis.

Tien Lam ********@*****.*** 609-***-**** Marlton, NJ 08053

• Provided customer service to call center employee regarding pay issues. Oversaw project and managed co-workers during software conversion.

• Managed and trained interns and temporary employee by improving transparency of job duties.

• Initiated and created changed in standard operational procedures resulted in reduction of non-value added work by 50%.

• Experiences include but not limited to processing and tracking paid time off, Family Medical Leave Act, LOA, STD, LTD, holiday pay, jury duty pay and bereavement pay in software sys-tems.

Implemented and created Missing Punch Report by helping supervisors coach agents learning how to use payroll systems more effectively and reducing pay adjustments by 60%

Created and Implemented company pay policy for department set forward precedence of new procedures.

Various Consulting/Contract Assignments 2010 – Present

• Solomon Edwards Group - Comcast HR Specialist. Verified deductions for taxes, garnishment, benefits, liens and child support. Solved employees question in regards to benefits and pay. Evaluated, audit and problem solved timecard discrepancies in SAP Human Resources Information Systems.

• Volt Business Solutions- Affiliated Computer Service ( a subsidiary of Xerox)Health and Well-ness Benefit

Analyst Provided customer service for client open enrollment health and wellness benefit

• Independent Accountant/bookkeeper Consultant

Prepared balance sheet, profit and loss statement, and cash flow statement. Performing various accountant services: Accounts Payable, Income statement, performing monthly bank statement audits and auditing. Calculating NJ state sale tax, and submission. Reduced overhead costs for accounts payable by using cost comparison analysis method and historical data comparison

EDUCATION

Bachelor of Science in Accounting, Rutgers University

Associate Degree in Finance, Camden County College

PROFESSIONAL MEMBERSHIP

American Payroll Association

Burlington County Professional Service Group Member

Toastmaster of Moorestown, New Jersey

Toastmaster of Voorhees, New Jersey

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