Administrative / Customer Service Professional
Resume:
CATRINA M. LOVE
Chicago, Illinois 60610
*******.******@*****.***
CAREER SUMMARY
Accomplished and Successful Administrative Professional with broad-based experience managing business relations, providing excellent customer service and special projects. A team player who utilizes strong interpersonal, organizational, time management and listening skills. Track Record of giving appropriate attention to detail and accustomed to adapting quickly to new technology, new processes, and procedures. Proficient in Microsoft Word, Excel, PowerPoint, Access and Outlook
PROFESSIONAL EXPERIENCE
AIG – American International Group, Chicago, IL - Insurance Industry 1996 – 2010
Account Service Coordinator (2005 – 2010)
Claim Service & Marketing Team, responsible for handling and resolving client/claims issues on dedicated construction accounts. Primary point of contact for the Insured’s, Brokers and Claims Hub; provide direct support to Regional Director and Account Service Managers for Chicago, Atlanta, Dallas and Florida
• Designed specialized customer service claims handling instructions
• Developed structured location coding program based on client’s specifications
• Maintained client service database of new and renewal accounts for Atlanta, Chicago, Dallas & Florida
• Created and implemented tracking report system that improved efficiency in retrieving Schedule of Policies & Payment Legal Agreements
• Set up new and renewal Notification of Coverage for insurance reporting
• Conducted and coordinated client file reviews
• Trained external and internal clients on the utilization of the Claims Reporting and Intellirisk Systems
Underwriting Assistant (2005)
Environmental Casualty Division, responsible for providing support to underwriting team, creating new and renewal policy generation on Commercial Auto, General Liability policies.
• Handled rating of new and renewal automobile quotes
• Processed endorsements and policy cancellation
• Created policy drafts and conducted quality review checks on all policies
Administrative Coordinator (2000 – 2005)
Claims Service Division, Account Coordination Team, responsible for providing administrative support to Regional Director and Account Management Representatives for Chicago, Ohio and Minnesota
• Team leader for the implementation of new nationwide claim notification program, which allowed critical claims coverage to be retrieved quickly
• Trained underwriters and underwriting technicians on web-based proprietary Account Service Database
Administrative Assistant I (1998 – 2000)
• Trained internal and external clients via internet to generate loss run history
• Set up new and renewal Notification of Coverage for insurance reporting
• Scheduled file reviews and teleconference meetings
• Maintained and updated Excel database daily of client information
• Prepared office correspondence; maintain office supplies inventory; sort and distribute mail
EDUCATION
Roosevelt University – Continuing education courses towards completion of: BA in Organizational Leadership & Communication
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