Quality Assurance Project

Shraddha Mainali

*** * ***** **, ******, TX *****

C: 847-***-****, Email: **************@*****.***

Accomplished Business Analyst/Test Coordinator with strong analytical and project management skill within the healthcare, consumer goods and telecommunications industries. Successful track record in understanding complex requirements and developing practical and cost effective IT solutions. Manage multiple tasks simultaneously and adapt quickly to changing assignments.

Expertise in Business and Data Analysis, risk analysis, mitigation plan.

Quality Assurance, leadership, flexible, teamwork, commitment to achieving objectives, thoroughness, and commitment to quality.

Expert in business process engineering and software development life cycle, including analysis, design, development, testing and implementation of software applications.

Familiar with current industry standards, such as HIPAA, ISO and SDM.

Knowledge of Rational Unified Process (RUP), Unified Modeling Language (UML), data modeling and mapping.

Ability to manage and negotiate customer requirements or demands.

Ability to translate business requirements into technical terms.

Experience with Agile and Waterfall development methodologies.

TECHNICAL SKILLS

Networking: TCP/IP, LAN, WAN, Network Configuration, VPN

Software Applications: MS Word, Excel, Power Point, Access

Databases: Oracle 8i / 9i / 10g, DB2, and SQL Server

Scripting: SQL

Operating Systems: MS-DOS,UNIX, Macintosh, Windows XP/VISTA, Mainframe (AS 400)

Reporting Tools: Business Objects XI, Quality Center

Query Tools: TOAD, SQL Plus, Squirrel

Other Tools: MS Visio, MS Project, SQL Loader

PROFESSIONAL EXPERIENCE

HCSC - BlueCross BlueShield of TX, Richardson, TX / CompuPros

Consultant/Test Coordinator 06/2011 – Present

Lead major testing efforts for Medical Management workgroup on ICD-10 initiatives.

Responsible for program level of coordination of test activities, test strategies and identifying quality risks, in regards to new and existing concurrent applications.

Coordinate agreed upon testing activities across all designated groups for both IT and Business.

Manage all phases of testing to meet milestones and rollout schedule that includes Unit, Integration, System, Regression, UAT (User Acceptance) and L&P (Load & Performance).

Work with business, stake holders, IT, Test Leads to work on Project Plan (WBS) and nurture a relationship between IT and Business.

Drive project team members in developing testing strategies for each phase within a release, while assisting with the scheduling of new releases at either a program level or across various testing groups.

Identify resource requirements, constraints, and risks, environment needs, testing tool requirements, training and assumptions.

Interact with testers, developers, business users, business stakeholders, PMO and Project Sponsors in order to promote project success.

Responsible for tracking status, analyze results and publish status report.

CVS Caremark, Richardson, TX / Headstrong NA

Sr. Business Analyst 01/2011 – 05, 2012

Review, analyze, and document requirements for AS400 system that supports PBM (Prescription Benefit Management) benefit project.

Interface with SMEs, business owner, Aetna PBM business owner and internal IT team to prepare BRFR documents for ongoing projects.

Prioritize business and systems problems; analyze legislation and conducted impact analysis.

Liaison with business owners, development team, QA team, PM, Aetna PBM business unit and other internal IT team and co-ordinate the release.

HCSC – Hallmark Services Corp (BlueCross BlueShield Subsidiary), Naperville, IL / HCL America

Sr. Business Analyst 03/2010 – 12/2010

Serve as a lead in development and maintenance of Under Writing desktop applications including IUCT (Improve Underwriting cycle time), Policy Fulfillment (PF), Producer Portal (PP) and Online Sales Channeling (OSC).

Primary Lead on projects for Health Care Reform (HCR) and Applicant to Member (A2M) initiatives.

Elicit requirements using interviews, document analysis, business process descriptions, and task/workflow analysis.

Work with developers and architects to define and deploy business solutions.

Lead projects in all phases of development (analysis, design, coding, testing, and deployment).

Responsible for system support for developed applications through the unique combination of business and system analysis, quality assurance and post-implementation production support.

Liaison between business/user group representative and system development personnel during development efforts.

Analyze impact of proposed solution across the business and contribute business or process perspective during design reviews.

Coventry Healthcare, Downers Grove, IL

Sr. Business Analyst 03/2008 – 03/2010

Responsible for analyzing and documenting requirements for the development and maintenance of Worker’s Comp (WCMS) applications including Pharmacy Benefit Management (PBM), Durable Medical Equipment (DME), and CSO (Customer Support Org).

Interface with internal/external customers at all levels to determine integration feasibility of existing IT systems and report initial findings to upper management.

Review staff findings on client business processes in IT testing and product acceptance, emerging or available product functionality and operational readiness; Provide recommendations to management.

Rich experience in all phases of SDLC, Quality processes (ISO), GAP analysis and onsite/offshore co-ordination.

Create SQL Queries to obtain data for report preparation and data analysis.

Write documentation on business requirements, functional specs, test strategy, test cases, use cases; Develop workflow, screen mock-ups, and conversion requirements.

UTStarcom Inc. - Rolling Meadows, IL / Matrix Inc.

Sr. Technical Business Analyst 02/2006 - 03/2008

Managed NOC (Network Operations Center) Global Center to monitor UTStarcom product performance and customer experience.

Liaison between business and technical staff in the development of new and/or modified NOC procedures to enhance operations and customer satisfaction.

Presented various reports providing insight into performance/areas of improvement for internal customers and emerging trends for external customers.

Trained staff in creation/modification of SQL scripts and Oracle Reports /Forms.

Zebra Technologies - Vernon Hills, IL

Software Support Analyst II 08/2004 - 02/2006

Provided technical support to internal & external customers of Zebra’s proprietary software including ZPL (Zebra Programming Language), EPL (Eltron Programming Language), and ZBI (Zebra Basic Interpreter).

Performed Quality Analysis on new or modified software products prior to release.

Prepared reports and made recommendations for senior management on Business Unit performance and customer survey ratings.

Kraft Foods - Northbrook, IL / Spherion

System Analyst II 08/2003 - 07/2004

Provided 3rd level support for all aspects of system installation, configuration, and maintenance including Kraft proprietary software.

Developed project plans to implement business unit which includes scripting, computer telephony integration and the team reporting requirements.

Conducted research and made recommendations on acquisitions of new systems for end users and/or upgrades for existing systems.

Medion USA, Inc. - Hoffman Estates, IL

Technical Support Rep. Tier II 10/2001 - 03/2003

Assisted internal and external users with resolution of desktop, laptop, printer and software issues. Developed product manuals, technical procedures and maintained FAQ

Stage, configure, set-up, upgrade new desktops, laptops and peripherals and deploy these equipment to clients.

3Com Corporation - Rolling Meadows, IL

Customer Care Specialist 08/2000 - 10/2001

Assisted with development and implementation of new customer intimacy projects.

Communicated with 3Com's corporate customers, channel partners and internal personnel to resolve issues.

EDUCATION

BS in Telecommunications Management

DeVry University, Addison, IL

Cumulative GPA: 3.76/4.00, Graduated: June 2003

Honors: Graduated with Magna Cum Laude, Dean’s List

Contact this candidate