Manager Project

Rod Richard Glitz

**** ******* **** bv09pg@r.postjobfree.com

Grand Blanc, Michigan 48439 810-***-****

EXECUTIVE SUMMARY

Senior Data Center manager with demonstrated strengths in providing high-level quality services in the areas of Project Management (Data Center Migration/Consolidation and Hardware Upgrades/Installation), Cost and Schedule, and Problem Solving.

Expertise in planning, executing, and managing complex data center and hardware projects; always completed on time, on budget, and to the highest standards. Exceptional ability to recognize and solve problems in a team based environment.

Maintained the Data Center environmental equipment to minimize the possible occurrence of an outage due to an equipment failure. This include managing the fire suppression, under-floor water detections systems and HVAC testing/maintenance; the quarterly UPS systems and motor generator maintenance/testing and the yearly load testing activities for supporting the entire data center; the upgrades to electrical requirements within the data center; and the maintenance of the power company’s electrical equipment within the facilities that the data centers reside.

Demonstrated abilities in the application of the ITIL processes that allowed for the maintaining of the data center environment at Six Sigma levels.

Well versed in Contract and Supplier management in regards to exceeding SLA(s) and cost reduction goals.

HARDWARE & SOFTWARE. SUN SPARC, SUN FIRE, SUN Tx, SUN Exxxxx, HP Proliant, IBM X86, IBM RISC, IBM zSeries, IBM 390/x, IBM ES9000/xx, IBM 370/xxx, AS400. Solaris, WINDOWS (NT-2003), AIX, HP-UX, Linux, VMWare, OPEN VMS, z/OS, O/S 390, MVS/xxx, VM/xx. SUN StorageWorks, EMC, STK, VERITAS, HP OpenView, NetView, BMC Patrol, BMC Robot, Remedy, IMS, DB2, CICS,CA-xx, OPS/MVS, ACF2.

PROFESSIONAL EXPERIENCE

Genesis10 July 2010 – Present

Troy, Michigan

Consultant – Technical Project Manager July 2010 – Present

- Working on the contract with Bank of America doing project management work for infrastructure project. Working on projects to improve or sustain processes used by the Bank of America associates.

General Motors Corporation June 2000 – September 2009

Grand Blanc, Michigan

Data Center Manager (Sustain) – Global Hosting Services June 2008 – September 2009

Data Center/ IT Manager – Global Hosting Services June 2007 – May 2008

Data Center/IT Manager – North America Compute/Telecom Services February 2006 – May 2007

Data Center/Oversight Manager – SPO Service Delivery Group June 2000 – January 2006

- Drafted the shutdown/closure of three SPO computer rooms, including the migration of the applications into the UCE (Utility Compute Environment) and the VMWare farm

- Facilitated the migration of 12 WINTEL servers from a location that was closing into the VMWare farm on time and under budget by 25%.

- Collaborated on project teams to move all SPO UNIX client server applications from standalone servers into the UCE environment

- Executed the upgrade of the SPO server environment (47 servers) from a WINDOWS 2000 to a WINDOWS 2003 operating system in line with corporate milestones.

- Assisted on the corporate teams to transition North American Hosting Services from a regional organization to a global organization.

- Guided the transition from the current Hosting Supplier to the new Hosting Supplier for all of the SPO Mid-Range servers, which involved 140 servers across 22 different sites.

- Enabled the North American teams to transition the SPO IS&S environment from a business unit level organization to a North American regional organization.

- Completed the migration of 17 UNIX and WINTEL servers from the Swartz Creek Computer room to the SPO World Headquarters Computer Room on schedule and budget.

- Oversaw the move of around 1200 employees from three locations into the one location. This included all IT infrastructures, which included the telecommunication hardware, the WAN/LAN hardware, the employee desktops and all of the servers from the three locations.

- Managed the migration of the four SPO mainframe LPARS from the Hosting Supplier’s location in Michigan to their location in Texas.

- Instituted in a timely fashion all Contract Change Controls for the SPO mainframe and mid-range server agreements.

- Motivated the Mid-Range Server Hosting Suppliers to refresh “aged” infrastructure and software to comply with corporate guidelines for these IT assets

- Maintained the IT assets for the entire SPO business unit, excluding the desktop devices.

- Transformed the SPO WAN/LAN services from a business unit owed process to a corporately managed and owned process.

- Managed the transition from the current Hosting Supplier to the new Hosting Supplier for all of the SPO Mid-Range servers, which included around 140 servers across 22 different sites.

- Represented the Mainframe and Mid-Range server environments on the SPO Change Activity Board (CAB) that managed all infrastructure and applications changes occurring within the SPO business unit.

- Developed Incident Management review processes and aligned them with SLA review/calculations for the SPO business unit.

Borders Group, INC. April 1999 – June 2000

Ann Arbor, Michigan

Manager of Computer Operations

- Organized the data center cable cleanup after the switch from bus and tag to fiber cabling for the new OS/390 mainframe. This involved the removal of all the bus and tag cables under the raised floor used by the previous mainframe.

- Spearheaded the installation of a motor generator used for the data center and critical areas in the headquarters location. This was a preventive action because of the possible Y2K issues that might be occurring. This project was completed on time and under budget by 15%.

- Coordinated the implementation and installation of the Remedy software packages to be used by the corporation; this included both the business areas and the IT department. The IT department utilized the Incident, Problem, Change and Configuration components of Remedy software. The Business areas used it as a knowledge database for the various customer support call centers.

Blue Cross/Blue Shield of Michigan November 1997 – April 1999

Detroit, Michigan

Operation Support Supervisor - Day Shift December 1998 - April 1999

Computer Operations Supervisor - Midnight Shift November 1997 - December 1998

Anatec August 1997 – October 1997

Troy, Michigan

Consultant - at Chrysler Corporation in Sterling Heights, Michigan

Frontier Communications June 1997 – August 1997

Southfield, Michigan

Computer Operations Supervisor - Midnight Shift

ACS, Inc. November 1996 – June 1997

Dearborn, Michigan

Computer Operation Supervisor - Day Shift

Oakwood HealthCare Systems April 1995 – November 1996

Dearborn, Michigan

Computer Operations Supervisor - Day Shift

Sirco, Inc. February 1995 – April 1995

Troy, Michigan

Senior Computer Operator - at UNISYS Corporation in Bingham Farms, MI

Alternative Resources Corporation October 1993 – February 1995

Southfield, Michigan

Senior Computer Operator –at Federal Mogul Corporation October 1994 – February 1995

Senior Computer Operator – at National Bank of Royal Oak December 1993 - April 1994

The Genix Group, Inc. September 1992 – September 1993

Dearborn, MI

Shift Manager Computer Operations - Midnight Shift

Comerica Bank, Inc./Manufacturers National Bank July 1976 – September 1992

Detroit, Michigan

Operations Officer - Afternoon Shift in Computer Operations February 1991 – September 1992

Computer Room Manager - Midnight Shift October 1987 - February 1991

Computer Operator I/Senior Computer - Day & Midnight May 1979 - October 1987

Transit Clerk I - III - Midnight Shift July 1976 - May 1979

EDUCATION

Bachelor of Science – Information Systems (2009)

University of Phoenix On-line Campus

Associates of Science – Information Systems (1997)

Henry Ford Community College Dearborn, Michigan

PROFESSIONAL DEVELOPMENT

Develop Your Leadership Skills

Managing Personal Growth

Performance Appraisal Writing

Supervisory Development

Target Interviewing

Managing Workplace Violence and Harassment

IBM Sponsored UNIX Operating System Class

Compuware Sponsored UNIX Operating System Class

Tandem Sponsored Tandem Operating System Class

Classes in all Microsoft Office Products

GM Skills for Success Graduate - 2001

IBM z/OS and OS/390 Facilities – 2002

ITIL Certified - 2004

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