Communication Technician

RAYMOND R. BEAULIEU

*** ******* ******, ******, ** 01826 • 978-***-**** • ********@*******.***

SUMMARY

Network technician/engineer with extensive experience in customer support, in identifying, resolving and responding to IT issues and problems Possess strong extensive experience working with structured network cabling, installation and maintenance of hardware and software of local area networks in configuring and troubleshooting and insuring the availability functionality of the systems. Provide Phone Repair, working with Centrex Phone system and Service of POTS lines. Possess installing, testing and terminating ability with copper cable Cat 3, Cat 5, and with Fiber. Track record of quickly learning new technologies and mastering new skills. Strong problem solving skills with ability to effectively work independently, Implements guidance plans and policies regarding appropriate methods of monitoring retrieving and delivering information. Ability to implement and coordinate activities designed to protect and restore IT systems, service and capabilities. Team player

EXPERIENCE

PANAM RAILWAYS, Billerica Mass 2007-2009

Telecommunication Engineer

• Provided Telephone Support for over 300 phones lines in our Billerica Headquarters using a DMS-100 Centrex system as well Phone Support for all of Railroads Phones from Maine to NY as far South as Conn. Provided 24/7 phone support using Nortel M5316, M5308 Digital, Polycom, Aastra phones along with other types of analog phones.

• Responsible for all repairs, cross connects, moving users, adds, moving or extending demarcs

• Maintained all Phone Invoices, and Maintained an Organized Spreadsheet of all our phones lines in entire Co.

• Was main Contact with our Vendors such as Verizon Business & Granite Communication when phone problems occurred.

• Worked with the IT Dept in helping them with DSL lines or Ordering and Maintaining Our T1 Circuits.

• Worked with Verizon Business in maintaining our Radio Circuits throughtout New England .

ESSEX SILVER LINE CORP 2005-2007

Lathe Operator for Drum Department for Hardwood Floor Sanding Co.

• Ran Drum Department., Operated Lathe machines as well as other machines on daily Basis

To perform wide range of task to install or remove rubber from SL-8 /PRO-8 drums of floor sanders.

• Operated a lathe machine to install velco on drums, as well many other things to get orders done on time

• Performed paper work daily for either old drums coming in or orders for new drums going out.

CCSI, INC. Stratham, NH 2003-2005

Telecommunications Wiring Specialist (Contract at General Electric Global Signaling Div.)

• Cat 5 Terminal Block and Fiber Optic patch panel configurations.

• Telco Rack assembly using specific schematic designs and wiring assignments instructions.

• Equipment installation wiring for power supply, data signal, public address audio, train/subway location

And alarm signaling. Using Equipment such as Allen Bradley, and Krone

• Computer CPU configurations including software installation and LAN IP addressing.

GENUITY, INC., Burlington, MA 2000-2002

Network Service Engineer

Provided support for over 200 engineers in a multi network lab involved in configuring Cisco switches, routers and cabling for certification test. Set up and assigned multiple IP addresses, VlANS, on a daily basis.

I have worked on Cisco Routers: 7500, 7200, 7000, 2500 series, and Catalyst Switches: 6500, 5500, 5000.

• Designed layout and documentation for new lab.

• Coordinated and moved entire lab to new location.

• Installed, cabled, and maintained Ethernet and Fiber patch panels thoughtout entire lab.

• Racked and set up network and electrical connectivity for Sun, Compaq, and Cisco equipment.

• Troubleshot network connectivity issues on Cisco switches.

• Configured and troubleshot Cisco terminal servers (2500 series).

• Set up network test for EMC, Cisco, Sun, Juniper, Brocade, and other cutting edge technology.

• Negotiated with IT and users for additional IP addresses and DNS request.

• Maintained and updated database driven web pages for the lab inventory and trouble tickets.

BULL INFORMATION, Billerica, MA 1979-2000

Senior Telecommunications Technician

Installed and maintained the Local Area Network in four facilities in the Billerica area and Connecticut. Was primary

Contact person for Network Support for over 2000 users, in a wide area of service, including voice (NEC2400 PBX), data, network printer support, and desktop support, Cable installation, Voice/Data Jack Locations, Comm closet Crosswiring. Performed Daily Adds, Moves and Changes.

• Primary Person for Activated /De-Activating Lan/Data Jacks in all facilities.

• Rewired entire facility from Coax cable to Ethernet cable.

• Installed, terminated and tested all CAT5e, CAT3 cable throughtout facility.

• Coordinated moving over 2000 users and equipment from one facility to another in a four-month period.

• Migrated equipment from Cabletron to Cisco switches.

• Installed and maintained Local Area Network (LAN) Coax, AppleTalk network, as well as hubs and switches, including 3 Com, Cabletron, Cisco Systems brands.

• Monitored networks using HP Open-View tool to manage cabling and collisions.

• Provided desktop and network support, Hardware and software changes.

• Computer Operator of Many pieces of equipment, Ran daily saves, backups etc...

TECHNICAL SKILLS

Windows 95, 98, 2000, XP, Remedy, Lan Manager, Word, Excel, Outlook, Lotus Notes, PowerPoint, Meeting Maker.

Also familiar with Norton, McAfee Anti virus programs as well as Kaspersky.

EDUCATION

Computer Technology Graduate, SYLVANIA TECHNICAL SCHOOL, Waltham, MA.

Certificate Courses:

• Building Cisco Multi-Switched Networks, •Global Knowledge, Burlington, Ma

• Interconnecting Cisco Network Devices •Global Knowledge, Burlington, Ma

• UNIX Level 1, •Global Knowledge, Burlington, Ma

• Fundamentals of Solaris 8 Operating Environment, •Global Knowledge, Burlington, Ma

• Cabletron Remote LAN View/Windows, Fiber Optics 1-2-3, •Cabletron Systems,

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