Customer Service Agent

Rena Wright

***** ******** ** ******** *******, MI 48125

****.******@*****.***, 734-***-****

Objective

Multi-tasking master of meeting deadlines is seeking a full-time employment opportunity.

Qualifications

• Excellent computer skills using full MS Office Suite

• Strong organizational skills, self-motivated, and a team player

• Demonstrated experience and competency handling confidential information

• Aptitude for quantitative accuracy and attention to detail

• Excellent interpersonal skills

• Customer focused

• Ability to multitask and quickly shift priorities to meet customer and department commitments

• Strong written and verbal communication skills

• 5 years of experience in administrative support role

• 13 years of experience in a customer focused environment

Professional Experience

Accounting Clerk Snelling Personnel, Taylor, MI March, 2011 – July, 2011

• Contracted employee placed with Brand Services.

• Created, maintained, and insured accuracy of purchase orders.

• Organized and investigated root cause of data integrity issues.

• Resolved issues and communicate preventative actions as required, and generated reports as requested. Assisted accounts payable and sales reps in resolving discrepancies.

• Issued and maintained insurance certificates and bid bond. Participated with all departments to facilitate month-end close and account reconciliations.

• Analyzed transactions at both a detailed level and an overall summary level to ensure balances and tractions are both reasonable and accurate.

Unemployment Claims Rep Aerotek, Plano, TX October, 2009 – April, 2010

• Temporary contract employee placed with Ernest & Young.

• Reviewed unemployment claim for clients and researched discharge reasons.

• Prepared protests and appeals with state unemployment departments.

• Prepared client managers for hearings.

MoversAdvantage Specialist II Realogy, Irving, TX March, 2006 – March, 2009

• Interviewed USAA members for specific needs to provide relocation counseling concerning selecting a real estate agent and obtaining mortgage.

• Was responsible for analyzing member needs, including pre-qualification status, probing for specific real estate needs and concerns.

• Performed regular follow-up on member move progress.

• Monitored agent progress to ensure conversion of referrals into actual sales/closing.

• Communicated with co-workers and management in a professional effective manner.

Rena Wright

Quality Control Clerk II First American Tax Service, Dallas, TX Jan, 2005 – March, 2006

• Accurately reported tax amounts to mortgage companies and input daily statistics on excel spreadsheet. Maintained strict confidentiality and kept accurate records of tax information.

• Utilized basic accounting principles to accurately compute interest payments.

• Balanced tax registers for over ten mortgage companies and kept updated files with state, county and city tax records, calculations and changes.

Quality Assurance Agent Hilton HHonors, Carrollton, TX August, 2003 – January, 2005

• Monitored customer service agent calls and outgoing emails for quality and accuracy.

• Utilized strong organizational skills to meet daily, weekly and monthly quota.

• Practiced effective oral and written communication skills.

Education

TX Life, Accident & Health Prometrics Exam- Passed 81% 2009

Real Estate Professional Assistant National Association of REALTORS 2008

Loan Processing Certificate Alliance Academy, Dallas, TX 2003

References Available Upon Request

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