Customer Service Project Manager

THOMAS S. JOHNSTON, JR.

***** ****** **** *****

Moorpark, CA 93021

************@*****.***

Home: 805-***-**** • Cell: 805-***-****

EXPERIENCE:

**/** ** **/** JLS/ Sibley Construction Services

Operation / Office Administrator

• As the office administrator I coordinated with sub-contractors, vendors, and engineers - via mobile devices, emails, and/or faxes - to maintain continuity of all projects and ensured all RFI’s were responded too or generated. I created work orders for the project manager to distribute to the field reps and then transposed their completed work orders and hours into the accounting software - Timberline. Additional responsibilities would include, but not limited to: managing office supplies and construction supplies for field personnel, taking minutes of staff meetings and tracking assignments – ensuring all documentations for ongoing projects remained current and Project schedules & Outlook calendars were updated. Upon completion of any project, a job summary with photos was created and distributed to responsible parties and managers.

01/09 – to Present Gizmo Construction

Owner - General Service Contractor (License #858969)

• My objective as a general contractor is to provide remodeling and home maintenance services for cliental who are looking for a hands-on contractor. I am proficient in the following trades: finish carpentry, plumbing, electrical, framing, drywall, low voltage & data wiring, painting, and custom cabinetry. Capable of reading & interpreting blueprints or plans for bid purposes or assembly. Experienced in water restorations, mold & asbestos removals - in accordance with containment S.O.P and independent hygienists’ testing and reporting protocols.

03/02 – 12/08 Standard Pacific Homes – Ventura Division

Customer Service Manager

• My years with Standard Pacific Homes honed my customer service ability to effectually manage disagreements; between clients, personnel, or trade partners, I am able to bring about a resolution that satisfies both parties interest. Through out my construction career, I have maintain a respectful partnership with local building officials, inspectors, engineers, and architects while constructing various communities, schools, and parks. I had the privilege of managing 12 customer service representatives and was responsible for their training and performance appraisals. I reported with the Division President & Area Managers to review manpower allocation, budgets, and service reports documenting Homeowner activity. I was the point person for all water intrusion & mold investigations and have extensive working knowledge with ASTM water testing, mold protocols and remediation practices including air quality testing and clearances.

10/98 – 03/02 Griffin Industries, Inc.

Assistant Superintendent

06/94 – 10/98 Matt Plaskoff Construction, Inc.

Customer Home Site Supervisor

• My introduction to construction began as a site supervisor for a Matt Plaskoff, a residential remodeling contractor and then to Griffin Industries, a New Home developer. It was during these years I learned how to negotiate with sub-contractors and suppliers, generate scopes of work that were entered into master contractor agreements and how to administer these contract when installments were due or refresh a sub-contractor’s memory of their scheduled commitments. I also learned the essence of team work: Together; our collected efforts and talents can harmonize in a collaborative effort to work towards a common goal.

Computer Skills:

• Windows 2007, Microsoft: Word, Excel, Power Point, Outlook, Project

• Timberline accounting software

• Simsol estimating software

Education:

• Moorpark Community College; AS Degree in Business Management - 2011

References upon request

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