Customer Service Manager

CHRISTINA L HUKILL

**** ******* **

Bloomington, IN 47403

Phone: 317-***-****

****************@*****.***

Objective

I am a career oriented, self-motivated individual seeking a position with management opportunity.

Abilities

• Experienced in MS Office 2003 thru 2010

• Various office equipment including but not limited to: fax machine, copy machine, printing, credit card imprinter, multi-line phones, and basic 10 key

• Excellent customer service skills

• Possess strong organizational and communication skills

• Task management and time management skills

• Advanced computer skills

• Knowledge of third party confidentiality laws

• Conflict resolution

Employment History

Warranty Specialist

06/2011 - 12/2011 Stream Global Jacksonville, TX

Technical/Troubleshooting specialist for AT&T windows/palm phones

Customer Service Agent

01/2011 - 06/2011 Alorica Terre Haute, IN

Handling billing and technical questions for AT&T customers.

Guest Services Agent

02/2010 - 10/2010 Candlewood Suites Terre Haute, IN

• Communicating with guests face-to-face, over the phone, and through email

• Answering multi-line phone system

• Cashiering

• Stocking

• Making and cancelling reservations for groups and individuals

Assistant Financial Services Manager

11/2009 - 02/2010 Check N Go Jacksonville, TX

• Processing loan applications including verification of income, employment, and references

• Check cashing for all check types

• Performing collection, courtesy, and marketing calls

• Preparing and making deposits associated with opening and closing procedures

• Sending and receiving Western Union

• Processing bill payments

• Filing

Assistant General Manager

11/2007 - 01/2010 Holiday Inn Express Jacksonville, TX

• Supervised 4 to 8 employees at one time

• Scheduling

• Designed Excel spreadsheet for time keeping and payroll

• Inventory/Ordering supplies

• Accounts receivable/Direct billing

• Responsible for guest scores and surveys

• Events coordinator

• Sales and Marketing

• Training

Assistant Financial Services Manager

05/2008 - 11/2008 Rent A Center/Cash AdvantEdge Jacksonville, TX

• Receiving armored trucks

• Sending and receiving MoneyGram

• Processing loan/rental agreements

• Verifying employment, address, phone number. and references

• Refurbishing returned merchandise

• Field work including home visits to deliquent accounts

• Check cashing and verification

• Taking inbound calls for sales and collections

• Performing courtse, sales, marketing, and collection calls

Education History

Completion Date Issuing Institution Qualification Course of Study

05/2015 Bryant & Stratton Bachelor’s Degree Business Management

05/2011 University of Phoenix Associates Degree Psychology

Additional courses taken: Contemporary Business Communications, Critical Thinking, and Time Management

Certifications

Certification Title Issuing Organization Completion Date

VantEdge State of Indiana Social and Human Resources 11/2010

Additional Information

• Volunteering at Terre Town Elementary

• Fundraising for Relay for Life and Children's Miracle Network

Business References

Dietrich Johnson – 214-***-****

Joe Roberts – 765-***-****

Lyndsay Roberts – 903-***-****

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