Quality Assurance Manager

DAVID CHIN

*** ****** ***.

Yonkers, NY *****

Cell: 914-***-****

Email: *********@*******.***

http://www.linkedin.com/pub/david-chin/4/1b1/854

SUMMARY

Software Quality Assurance professional with extensive and diverse experiences in managing software

testing for Client/Server, Web-based and mainframe applications, and a strong background in the

software development life cycle. Experience spans financial, e-Discovery, educational institution

software and Internet companies. Strong communication skills (verbal and written), coupled with a

dedicated team player approach to problem solving that has a positive impact on major projects.

Areas of expertise include various testing methodologies such as grey and black box testing,

functional testing, regression testing, iterative testing and stress testing, application

development, and database design.

TECHNICAL SKILLS

Systems: CICS, TPX, TSO, MVS/XA, Microsoft Windows XP

Software: Omniture siteCatalyst,Microsoft Office Suite, Mercury’s VuGen 8.1 and Controller,

Enterprise Manager, HP Performance Center 9.1

Database: Oracle 9.2, Microsoft SQL

Defect Tracking: HP Quality Center 9.2, Seapine’s Test Track Pro, Rational’s Clearquest,

Borland’s StarTeam

Languages: C++, COBOL, BASIC, SQL

PROFESSIONAL EXPERIENCE

CT SUMMATION, New York, New York 2/2006 – 7/2010

Software Quality Assurance Lead

CT Summation focuses on web based hosting of litigation documentation, litigation management

and eDiscovery services support.

- Designed and executed test suites for assigned features and subsystems for a high capacity

web based software

- Developed and executed as a hands-on tester for black, gray box test that covers functionality,

negative, boundary, stress, capacity and performance testing.

- Responsible for managing the work of 15 offshore Quality Assurance Analysts and Testers.

- Diagnosed and debugged QA and Production reported defects.

- Managed early morning production deployments with onsite and offshore development and QA groups.

- Trained and mentor entry level QA staff.

- Worked closely with R&D Engineers, Project and Product Managers and Business Analysis to review

requirements and functional specifications.

- Prepared defect metrics and reviewed QA status with development and upper management.

- Established corporate quality program, procedures and QA strategies.

- Responsible for establishing and maintaining multiple QA infrastructure test environments.

DEX MEDIA, Englewood, Colorado 6/2004 – 2/2006

Software Quality Assurance Engineer

Dex Media is the exclusive publisher of white and yellow page directories in the 14 states where

Qwest Communications provides local service, and will continue to do so under a 50-year agreement.

- Responsible for the on-going QA support of the company’s web site, in addition to other

e-commerce web sites. These web applications were written in PHP, ASP, HTML, JAVA, and C++.

- Performed weekly web application builds and releases (an e-commerce site) to the QA’s

Application Servers and to the Production Servers via Bea’s Web Logic.

- Performed metrics testing using the Omniture’s siteCatalyst software to measure site traffic

(track visitors, customer activities), advertising effectiveness, and sources of sales.

- Performed Data Integrity testing using SQL to ensure that the company’s customers are assigned

to the right sales representative in the Oracle tables.

- Reviewed functional/design requirements documents.

- Created Test Plans to define test strategies, test cases and test project schedules

- Entered test defects via Test Directory and create defect reports for project meetings.

- Presented project test status and defects/issues at Project meetings and work closely with the

Project Team to determine the Production readiness of the system.

- Created M/S Access queries and/or SQL statements to ensure that the Oracle tables are being

updated correctly by the web applications, such as DexOnline.com and Advertisewithdex.com.

- Worked closely with the business customers in resolving production issues.

- Created ad-hoc reports via MS Access for users to review their data entry.

TIAA-CREF 4/1993-9/2003

Manager/Quality Assurance, Denver, CO (2000-2003)

At the request of the Vice President, Development Support in Denver, relocated to build and manage

the IT Quality Assurance team supporting the financial services products, (e.g., Mutual Funds,

Retirement Planning, Insurance, Trust Services and College Savings Plans). Responsible for hiring,

developing, evaluating staff to improve, writing appraisals and conduct employee reviews, test and

stabilize the IT platforms in a critical environment. This included creating teams consisting of

employees, consultants and vendors to identified, analyzed and resolved system issues to positively

affect corporate operations.

- Managed a dedicated team of IT professionals who consistently ranked in the top five positions

within the QA Division inter-rankings.

- Developed and successfully implemented metrics to track and report on post-production defects,

resulting in the identification and quick resolution of inherent system shortcomings and creating

a more stable environment for corporate clients.

- Provided data mining services to other QA Analysts using Hummingbird’s BI-Query on an Oracle

database, SQL and M/S Access, which resulted in greater data coverage for their test cases.

- Selected a specialized project team who customized and implemented a software defect-tracking

tool for several user groups. Ongoing support for this corporate tool consisted of writing

training material and conducting training sessions.

- Reviewed test plans, test cases and test schedules written by the QA Analyst’s.

- Created, implemented and maintained the Quality Assurance’s test Web site that provided a

centralized access to test plans, data, test lab schedules and to various QA test templates.

TIAA- CREF: Project Leader/Quality Assurance – New York, New York (1993-2000)

Managed a staff of six people responsible for the majority of pre-production testing and evaluation

of new IT products and security needs.

- Managed all phases of acceptance testing for large scale, multi-phase projects, which included

budgetary reviews, balancing plan estimates with corporate deadlines, and managing resource

allocation and control activities while meeting user expectations.

- Managed the hiring process to support the immediate needs of the unit as well as the IT strategic

direction, resulting in creating a group that was used as a training ground to fill other IT

management positions throughout the organization.

- Analyzed and evaluated high level test strategies, specifications, and product effect and

recommended the most efficient and logical testing approach.

- The only analyst in the QA group to be recipient of the 1998 Chairman’s Award for outstanding and

continuing testing efforts and accomplishments on various projects.

- Successfully managed the Y2K remediation project to ensure all systems were Y2K compliant.

- Successfully managed the testing of the company’s first Web-based system, which consisted of 20

applications that allowed participants to transact via the Internet.

- Defined testing requirements while determining and managing the resource allocation needs to meet

corporate deadlines and user demands.

- Assisted QA unit manager with performance appraisals, determining individual performance awards

and budget planning.

- Coordinated the acceptance testing of a $1.2 million Imaging System that resulted in the storing

of 90,000 pages of internal and external correspondences per day.

- Used MS Access and wrote SQL statements to verify that the various systems were updating the

Oracle tables correctly.

- Coordinated the acceptance testing of Microfiche conversion to an imaging-based system that

provided instant access to participant’s correspondence instead of hours.

- Established the procedures and helped teach other members of the Quality Assurance team to use

the SQA Test Tool when building regression test scripts for their applications.

PRODIGY SERVICES COMPANY, White Plains, New York 1986-1993

Senior Systems Analyst

Coordinated system test activities to evaluate the online application software, prepared test plans

and test cases for acceptance testing of application programs. This involved the compilation and

link editing of programs, creation of DB2 plans and modification of JCL.

BOROUGH OF MANHATTAN COMMUNITY COLLEGE, New York 1985-2000

Adjunct Lecturer

Part-time evening instructor assigned to instruct classes in Business Systems I – Basic COBOL

Programming, Business Systems II - Advanced COBOL Programming and Computer Applications (which

consisted of PC Concepts, Windows OS, Microsoft Office Suite - Word, Excel, and Access). Responsible

for class instruction, preparing instructor notes, various class handouts and exams based on the

course outline.

- Achieved over 95% perfect evaluations from students.

EDUCATION

M.S. - Information Systems, Pace University, White Plains, New York

B.B.A. - Management Information Systems, Pace University, Pleasantville, New York

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