Executive Assistant , Virtual Assistant

SUMMARY: Solid background in administration, event planning, customer service, property management, computer support and training. Development of organizational policies and procedures. Also, am a highly motivated and effective communicator with team oriented skills.

EXPERIENCE

2003 – Present Ask EVA Nationwide

Customer Support:

• Handle customer service emails.

• Handle outbound/inbound customer calls.

• Take customers orders, process credit card payments and upsale products.

Administrative Assistant:

• Manage and maintain executives' schedules.

• Prepare agendas and make arrangements for committee, board, and other meetings.

• Prepare invoices, reports, letters, financial statements and presentations.

• Prepare responses to correspondence containing routine inquiries.

• Open, sort, and distribute incoming correspondence, including faxes and email.

• File and retrieve corporate documents, records, and reports.

• Perform general office duties such as ordering supplies, maintaining records and performing general bookkeeping work.

• Make travel arrangements.

• Handle phone support.

Computer Support and Training:

• Diagnose and Repair PCs via the internet.

• Training available for most software packages, specializing in Microsoft products.

Business Administration:

• Analyze, review and setup policies and procedures for new and established companies.

Marketing:

• Create company logos, letterhead, business

EDUCATION

1994 – 1996 Detroit, MI

Wayne State University - Language Arts

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